Private Guided Cenotes and Underground River Exploration
Overview
Explore an underground river system and 2 cenotes at the same location. All the photos listed here you will see in person. You will be swimming through different cave rooms under stalactites and hanging tree roots for approximately 1,5 hours with a life jacket which allows you to float therefore you do not have to be a great swimmer. As it is possible to get lost if you are navigating on your own, this location requires a guide. After the cave rooms have been explored, you will be able to spend time on your own without a guide to swim and take photos. Be prepared to have the most surreal and otherworldly experience of your lifetime.
What's Included
- Snacks
- Use of Snorkelling equipment
- Air-conditioned vehicle
- Beverages
- All activities
- Pick up and drop off provided
- Driver/guide
- Gratuities
Meeting and Pickup
What To Expect
Book Online
Safe & secure Easy breezy Hassle‑free
Cenotes Sac Actun
3 hours Admission Ticket Included
Chemuyil
1 hour Admission Ticket Free
Additional Info
- Public transportation options are available nearby
- Not recommended for travelers with spinal injuries
- Not recommended for travelers with poor cardiovascular health
- Travelers should have at least a moderate level of physical fitness
- Specialized infant seats are available
- Children must be accompanied by an adult
- Minimum age is 5 years
- May be operated by a multi-lingual guide
- A minimum of 2 people per booking is required
- Phones and Cameras are allowed
Frequently Asked Questions (8)
Q: What is the cancellation policy for the Private Guided Cenotes and Underground River Exploration?
Cancellation Policy
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Activity code: C-91610P1
Traveler Photos
Reviews
Average 4.98 out of 5 stars based on 171 traveler reviews collected by City Balloon Tours and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (8)
The answers provided below were previously given in response to questions from City Balloon Tours customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- This tour requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
- Snacks.
- Use of Snorkelling equipment.
- Air-conditioned vehicle.
- Beverages.
- All activities.
- Pick up and drop off provided.
- Driver/guide.
- Gratuities.
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025The minimum age to participate is 5. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Private Guided Cenotes and Underground River Exploration is as follows:
- Public transportation options are available nearby
- Not recommended for travelers with spinal injuries
- Not recommended for travelers with poor cardiovascular health
- Travelers should have at least a moderate level of physical fitness
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Private Guided Cenotes and Underground River Exploration will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Snacks
- Use of Snorkelling equipment
- Air-conditioned vehicle
- Beverages
- All activities
- Pick up and drop off provided
- Driver/guide
- Gratuities
Additional Info
- Public transportation options are available nearby
- Not recommended for travelers with spinal injuries
- Not recommended for travelers with poor cardiovascular health
- Travelers should have at least a moderate level of physical fitness
- Specialized infant seats are available
- Children must be accompanied by an adult
- Minimum age is 5 years
- May be operated by a multi-lingual guide
- A minimum of 2 people per booking is required
- Phones and Cameras are allowed
