The Hague Self-Guided Audio Tour

3 Reviews | The Hague, Netherlands

1 to 6 hours (approx.)

Mobile ticket

Offered in: English

Instant confirmation

Overview

Experience The Hague like never before with complete freedom to discover its treasures at your own rhythm, pausing to photograph stunning architecture or lingering in captivating locations as long as you desire. Our expertly crafted audio narratives unveil centuries-old secrets, political intrigue, and maritime legends that even locals rarely know, transforming ordinary sightseeing into an extraordinary journey of discovery. The professionally recorded narration features crystal-clear delivery by skilled storytellers who bring history to life with engaging anecdotes, dramatic historical accounts, and fascinating cultural insights that make complex stories accessible and memorable. Unlike traditional guided tours that follow rigid itineraries, you control your adventure completely, creating a personalized exploration that adapts to your interests, energy level, and schedule while ensuring you never miss the most compelling stories behind each landmark.

What's Included

Private access links validity up to 6 days
Private access link to the audio guide in one playlist for 5 attractions
Private access link to a tour itinerary map of 5 attractions with audio guide individually

Entry fees (wherever required)
Transportations (pick-up and drop-off)

Meeting Location

Meeting point

The Hague
Netherlands

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

This activity ends back at the meeting point.

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation.

Safe & secure Easy breezy Hassle‑free

Binnenhof & Ridderzaal

Political power meets medieval grandeur at the world's oldest parliament building still in use, where Dutch democracy has flourished for over 800 years. Discover the shocking assassination that changed European politics forever, hidden beneath the Gothic arches where kings once feasted and modern ministers still debate. Your audio guide reveals the secret tunnels used during wartime, the mysterious symbols carved into ancient stones, and the dramatic events that shaped the Netherlands' golden age of independence. Walk through the same courtyards where William of Orange plotted against Spanish rule, and learn why this fortress-like complex became the unexpected birthplace of religious tolerance in Europe. The intricate details of the Ridderzaal's construction hide fascinating stories of medieval craftsmanship and political maneuvering that transformed a simple hunting lodge into the beating heart of Dutch governance.

20 minutes Admission Ticket Free

Scheveningen Beach

Where royal retreats meet maritime adventure, this legendary coastline has witnessed everything from dramatic sea rescues to clandestine wartime operations that changed the course of history. Uncover the surprising connection between this beach and the Dutch royal family's most guarded secrets, including the hidden bunkers that once protected against invasion and the lighthouse that guided more than just ships to safety. Your audio experience reveals why fishermen here developed a unique dialect so secret it was used as a password during World War II, and how this seemingly peaceful shore became a launching point for some of Europe's most daring maritime expeditions. Beyond the golden sands lies a world of smugglers' caves, shipwrecks filled with treasure, and the remarkable story of how local fishing families became international heroes. The promenade's elegant hotels conceal tales of espionage, romance, and revolution that shaped modern Europe.

20 minutes Admission Ticket Free

Our Lady of Lourdes (RC) Silent Center

Sacred tranquility emerges from an extraordinary tale of faith, community, and miraculous healing that transformed this quiet corner of Scheveningen into a pilgrimage destination. Explore the deeply moving story of how local fishermen's prayers during treacherous storms led to the creation of this spiritual sanctuary, where visitors from around the world have experienced unexplained phenomena and profound moments of peace. Your audio guide unveils the remarkable architecture that symbolically represents the journey from despair to hope, and the hidden artifacts that connect this center to the original Lourdes shrine in France. Learn about the community of dedicated caretakers who maintain centuries-and discover why this modest building has become a beacon of interfaith dialogue in modern Holland. The silent chambers hold acoustic secrets designed to enhance meditation, while the gardens contain plants with deep spiritual significance from across the globe.

20 minutes Admission Ticket Free

De Pier Scheveningen

Architectural marvel rises from the waves as a testament to Dutch engineering brilliance and seaside entertainment innovation that revolutionized coastal tourism across Europe. Journey through the dramatic story of how this pier survived devastating storms, wartime destruction, and multiple reconstructions to become the Netherlands' most beloved seaside attraction. Your audio guide exposes the ingenious construction techniques that allow this massive structure to flex with ocean currents, and the hidden engineering marvels beneath the waves that few visitors ever see. Discover the pier's role as a secret meeting place for resistance fighters, its transformation into a glamorous entertainment venue that attracted international celebrities. The panoramic views from its observation deck reveal navigation landmarks used by sailors for generations, while the structure itself serves as a living museum of coastal architecture and maritime innovation.

20 minutes Admission Ticket Free

Fisherman's Wife of Scheveningen

Bronze sentinel stands as a powerful tribute to the countless women who waited anxiously for their husbands' safe return from treacherous North Sea fishing expeditions, embodying centuries of courage, sacrifice, and unwavering hope. This deeply emotional monument captures the untold story of Scheveningen's fishing community, where wives developed their own network of support, information, and survival during the dangerous months when storms made fishing impossible. Your audio guide reveals the heartbreaking true stories behind the statue's creation, including the tragic night when seventeen boats were lost in a single storm, and how the community's women became the backbone of local commerce and culture. Learn about the traditional costumes, coded signals, and ancient rituals these remarkable women used to communicate across the dangerous waters. The statue's positioning offers spectacular views while commemorating the profound connection between sea, family, and survival.

20 minutes Admission Ticket Free

Show 4 more stops

Additional Info

Confirmation is instant and will be received at time of booking
Public transportation options are available nearby
Suitable for all physical fitness levels
1. Complete Flexibility - Tour at Your Own Pace: This is a self-guided audio tour, NOT a GPS-guided tour. You have complete freedom to choose which attractions to visit, explore in any order you prefer, start and finish wherever you like, and even split the tour across multiple days. Spend as much time as you want at each location and take breaks whenever needed.

2. How You'll Receive Your Tour Materials: On your selected travel date, before your start time, you'll receive your private access links through your booking platform's messaging system. Link 1 provides your complete audio guide playlist featuring all attractions, and Link 2 gives you your interactive itinerary map with individual guides for each location. Simply click each link and select "Proceed to external site" to access your materials—your links lead directly to trusted platforms (SoundCloud and Google Maps) where your private tour content is hosted. Your private access links remain valid until your tour is complete (maximum 6 days), giving you complete flexibility to explore at your own pace. If you experience any difficulty accessing your audio guides or itinerary map, please contact us and we'll be happy to assist you.
3. Using Your Audio Guides (Link 1 - SoundCloud): Open the SoundCloud link in your web browser (Safari, Chrome, etc.). You'll see a playlist of all attraction audio guides organized in a suggested order. You can listen before your tour to plan which attractions interest you most, or play them as you arrive at each location. Simply scroll through the playlist, tap any attraction to play its audio guide, and use play/pause controls as needed throughout your tour.
4. Using Your Interactive Map (Link 2 - Google My Maps): Open the Google My Maps link in your web browser - not the Google Maps app. You'll see all attractions marked with headphone icons. Navigate by either tapping directly on any headphone icon on the map, or tapping the tour title below the map to view a complete list of attractions. When you select an attraction, a popup window appears with a clickable link to that location's audio guide.
5. What to Bring & Prepare: Essential items: headphones/earphones, fully charged smartphone, and internet access. Before your visit, review both links to familiarize yourself with the attractions and audio content, then decide your priorities and create your own route or follow our suggested order.

Frequently Asked Questions (7)

Q: What is the cancellation policy for the The Hague Self-Guided Audio Tour?

A: This tour is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded. Read more Apr 2025

Cancellation Policy

This tour is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

Still have questions?

We're here to help.
Activity code: C-18568P38

Traveler Photos

Reviews

3.67

3 reviews

Average 3.67 out of 5 stars based on 3 traveler reviews collected by City Balloon Tours and partner sites such as Cool Destinations and TripAdvisor

5 stars

2

4 stars

0

3 stars

0

2 stars

0

1 star

1

Similar Tours & Activities

The Hague Must-See attractions Private Walking Tour With A Guide

4.9 (8)

The Hague Must-See attractions Private Walking Tour With A Guide

Your tour begins at Het Plein, where you'll learn about Willem van Oranje, the Father of the Fatherland, and his role in the Dutch Revolt....

2 hours Free Cancellation

4.9 (8)

from
$46

Murder City Game with Live Game Supervisor in The Hague

4.0 (1)

Murder City Game with Live Game Supervisor in The Hague

There's been a murder in the city. The police can't figure it out and time is ticking. Are you up for the challenge? With photos...

3 hours Free Cancellation

4.0 (1)

from
$19

90 minutes Self Guided Walking Tour with puzzles in Den Haag

4.2 (6)

90 minutes Self Guided Walking Tour with puzzles in Den Haag

This tour transforms city exploration into an exciting adventure with an interactive app. With our mission-like city tour, you'll unravel mysteries, discover new places, and...

1 hour 30 minutes Free Cancellation

4.2 (6)

from
$22

Best Highlights of The Hague with a local

5.0 (1)

Best Highlights of The Hague with a local

You will go on a private day trip on a train to The Hague. The Hague is the political heart of The Netherlands, it is...

3 hours Free Cancellation

5.0 (1)

from
$144

The Hague Must-See attractions Private Walking Tour With A Guide

Your tour begins at Het Plein, where you'll learn about Willem van Oranje, the Father of the Fatherland, and his role in the Dutch Revolt. …More

4.9 (8)

The Hague Must-See attractions Private Walking Tour With A Guide

4.9 (8)

Your tour begins at Het Plein, where you'll learn about Willem van Oranje, the Father of the Fatherland, and his role in the Dutch Revolt....

2 hours Free Cancellation

4.9 (8)

from
$46

Murder City Game with Live Game Supervisor in The Hague

There's been a murder in the city. The police can't figure it out and time is ticking. Are you up for the challenge? With photos …More

4.0 (1)

Murder City Game with Live Game Supervisor in The Hague

4.0 (1)

There's been a murder in the city. The police can't figure it out and time is ticking. Are you up for the challenge? With photos...

3 hours Free Cancellation

4.0 (1)

from
$19

90 minutes Self Guided Walking Tour with puzzles in Den Haag

This tour transforms city exploration into an exciting adventure with an interactive app. With our mission-like city tour, you'll unravel mysteries, discover new places, and …More

4.2 (6)

90 minutes Self Guided Walking Tour with puzzles in Den Haag

4.2 (6)

This tour transforms city exploration into an exciting adventure with an interactive app. With our mission-like city tour, you'll unravel mysteries, discover new places, and...

1 hour 30 minutes Free Cancellation

4.2 (6)

from
$22

Best Highlights of The Hague with a local

You will go on a private day trip on a train to The Hague. The Hague is the political heart of The Netherlands, it is …More

5.0 (1)

Best Highlights of The Hague with a local

5.0 (1)

You will go on a private day trip on a train to The Hague. The Hague is the political heart of The Netherlands, it is...

3 hours Free Cancellation

5.0 (1)

from
$144

Travelers Who Bought This Tour Also Bought

Royal Delft: Delftblue Factory and Museum Admission Ticket

4.5 (136)

Royal Delft: Delftblue Factory and Museum Admission Ticket

400 Years ago the first Dutch East India Company ships arrived back in Holland filled with the Chinese blue and white porcelain. This porcelain became...

1 hour Free Cancellation

4.5 (136)

from
$19

Private Walking Tour of Delft: Dive into the Dutch Golden Age

5.0 (33)

Private Walking Tour of Delft: Dive into the Dutch Golden Age

Discover the stories behind Delft's facades on this private walking tour. Your tour begins on the Market Square, right in front of the towering New...

2 hours Hotel pickup offered Free Cancellation

5.0 (33)

from
$286

Rotterdam & Delft: Private Tour with Cube House and Transfer

5.0 (15)

Rotterdam & Delft: Private Tour with Cube House and Transfer

Discover two completely different sides of the Netherlands on this half-day private tour: historic Delft and modern Rotterdam. This activity includes 2 private walking tours...

4 to 5 hours Hotel pickup offered Free Cancellation

5.0 (15)

from
$92

Private Guided City Tour of The Hague & Mauritshuis Museum Entry

4.8 (21)

Private Guided City Tour of The Hague & Mauritshuis Museum Entry

We offer you the only tour in The Hague Including a walking tour with live guide combined with the entrance fees to the most famous...

2 hours Free Cancellation

4.8 (21)

from
$113

Royal Delft: Delftblue Factory and Museum Admission Ticket

400 Years ago the first Dutch East India Company ships arrived back in Holland filled with the Chinese blue and white porcelain. This porcelain became …More

4.5 (136)

Royal Delft: Delftblue Factory and Museum Admission Ticket

4.5 (136)

400 Years ago the first Dutch East India Company ships arrived back in Holland filled with the Chinese blue and white porcelain. This porcelain became...

1 hour Free Cancellation

4.5 (136)

from
$19

Private Walking Tour of Delft: Dive into the Dutch Golden Age

Discover the stories behind Delft's facades on this private walking tour. Your tour begins on the Market Square, right in front of the towering New …More

5.0 (33)

Private Walking Tour of Delft: Dive into the Dutch Golden Age

5.0 (33)

Discover the stories behind Delft's facades on this private walking tour. Your tour begins on the Market Square, right in front of the towering New...

2 hours Hotel pickup offered Free Cancellation

5.0 (33)

from
$286

Rotterdam & Delft: Private Tour with Cube House and Transfer

Discover two completely different sides of the Netherlands on this half-day private tour: historic Delft and modern Rotterdam. This activity includes 2 private walking tours …More

5.0 (15)

Rotterdam & Delft: Private Tour with Cube House and Transfer

5.0 (15)

Discover two completely different sides of the Netherlands on this half-day private tour: historic Delft and modern Rotterdam. This activity includes 2 private walking tours...

4 to 5 hours Hotel pickup offered Free Cancellation

5.0 (15)

from
$92

Private Guided City Tour of The Hague & Mauritshuis Museum Entry

We offer you the only tour in The Hague Including a walking tour with live guide combined with the entrance fees to the most famous …More

4.8 (21)

Private Guided City Tour of The Hague & Mauritshuis Museum Entry

4.8 (21)

We offer you the only tour in The Hague Including a walking tour with live guide combined with the entrance fees to the most famous...

2 hours Free Cancellation

4.8 (21)

from
$113

Last Minute Availability

Popular The Hague Searches

Accessible The Hague Tours & Activities

Things To Do in The Hague

Popular The Hague Attractions

The Hague Calendar

The Hague Guides

The answers provided below were previously given in response to questions from City Balloon Tours customers.

Q: What is the cancellation policy for the The Hague Self-Guided Audio Tour?

A:

This tour is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

Apr 2025

Q: What's included in the price?

A:

The following is included:

Private access links validity up to 6 days.
Private access link to the audio guide in one playlist for 5 attractions.
Private access link to a tour itinerary map of 5 attractions with audio guide individually.

The following is NOT included:

Entry fees (wherever required).
Transportations (pick-up and drop-off).

Apr 2025

Q: What is the minimum age for this tour?

A:

There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..

Apr 2025

Q: My date is not available in the calendar, I am just checking to see if it is available?

A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025

Q: Is this an accessible tour?

A:

Accessibility information for the The Hague Self-Guided Audio Tour is as follows:

Public transportation options are available nearby
Suitable for all physical fitness levels

Apr 2025

Q: Where is the meeting point for this activity?

A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for The Hague Self-Guided Audio Tour will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Mar 2024

Q: How long does a refund take to reach my card, and can I get it faster?

A:

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.

Oct 2026

Confirmation is instant and will be received at time of booking
Public transportation options are available nearby
Suitable for all physical fitness levels
1. Complete Flexibility - Tour at Your Own Pace: This is a self-guided audio tour, NOT a GPS-guided tour. You have complete freedom to choose which attractions to visit, explore in any order you prefer, start and finish wherever you like, and even split the tour across multiple days. Spend as much time as you want at each location and take breaks whenever needed.

2. How You'll Receive Your Tour Materials: On your selected travel date, before your start time, you'll receive your private access links through your booking platform's messaging system. Link 1 provides your complete audio guide playlist featuring all attractions, and Link 2 gives you your interactive itinerary map with individual guides for each location. Simply click each link and select "Proceed to external site" to access your materials—your links lead directly to trusted platforms (SoundCloud and Google Maps) where your private tour content is hosted. Your private access links remain valid until your tour is complete (maximum 6 days), giving you complete flexibility to explore at your own pace. If you experience any difficulty accessing your audio guides or itinerary map, please contact us and we'll be happy to assist you.
3. Using Your Audio Guides (Link 1 - SoundCloud): Open the SoundCloud link in your web browser (Safari, Chrome, etc.). You'll see a playlist of all attraction audio guides organized in a suggested order. You can listen before your tour to plan which attractions interest you most, or play them as you arrive at each location. Simply scroll through the playlist, tap any attraction to play its audio guide, and use play/pause controls as needed throughout your tour.
4. Using Your Interactive Map (Link 2 - Google My Maps): Open the Google My Maps link in your web browser - not the Google Maps app. You'll see all attractions marked with headphone icons. Navigate by either tapping directly on any headphone icon on the map, or tapping the tour title below the map to view a complete list of attractions. When you select an attraction, a popup window appears with a clickable link to that location's audio guide.
5. What to Bring & Prepare: Essential items: headphones/earphones, fully charged smartphone, and internet access. Before your visit, review both links to familiarize yourself with the attractions and audio content, then decide your priorities and create your own route or follow our suggested order.

Rewards

Rewards is a loyalty program operated by City Balloon Tours. Rewards may be earned by any eligible person holding a City Balloon Tours account, subject to the City Balloon Tours customer Terms of Use.
Your account and your rewards balance are shared across all our participating sites, including cooldestinations.com. Rewards earned on any participating site can be redeemed on any other participating site.

Earning rewards

Rewards can be earned by making bookings on City Balloon Tours or on any other participating site. You will see the value of the rewards you can earn during the booking process.
Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
Earned rewards will be available to redeem once they are no longer in a pending state.
For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

Redeeming rewards

To redeem rewards, you must be logged into your City Balloon Tours account. You can redeem them on City Balloon Tours or on any other participating site.
Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you switch them off at checkout. Bookings made using rewards are subject to the standard City Balloon Tours customer Terms of Use.
You will not be able to redeem only a portion of your available rewards at checkout. It is only possible to redeem all or none of your available rewards.
There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
Rewards are non-transferable and cannot be redeemed for cash.
If rewards are redeemed against a booking that is canceled or refunded, the rewards will be reissued to your account.

Miscellaneous

You can check your rewards balance in your account at any time, on City Balloon Tours or on any other participating site. You are responsible for ensuring that your rewards balance is correct.
We reserve the right to modify these Rewards Terms and Conditions at any time, with or without notice, including the rules for earning and redeeming rewards. Any changes will be reflected in the updated Terms and Conditions.
We reserve the right to terminate the Rewards program and cease issuing any further rewards on future bookings. All pending and available rewards balances will be honored.
By earning and redeeming rewards, you agree to these Terms and Conditions, as well as any subsequent changes made to them.

Interpretation & Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.

Definitions
For the purposes of these Terms and Conditions (please note: the following definitions shall have the same meaning regardless of whether they appear in singular or in plural):

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to City Balloon Tours.
Country refers to: United States of America
Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
Feedback means feedback, innovations, or suggestions sent by You regarding the attributes, performance, or features of our Service.
Goods or Services (referred to as either “Goods”, “Services”, “Experiences”, “Activities”, “Excursions” or “Tours” in this Agreement) refer to the items and services offered for sale on the Service.
Orders (referred to as either “Order”, “Booking”, “Ticket” or “Reservation” in this Agreement) mean a request by You to purchase Goods or Services from Us.
Promotions refer to contests, sweepstakes, or other promotions offered through the Service.
Service refers to the Website.
Terms and Conditions (also referred to as “Terms” and “Terms of use”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third-party that may be displayed, included, or made available by the Service.
Website refers to City Balloon Tours, accessible from cityballoontours.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods or Services

By placing an Order for Goods or Services through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information
If You wish to place an Order for Goods or Services available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and if applicable, Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

Goods or Services availability
Errors in the description or prices for Goods or Services
Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Availability, Errors, and Inaccuracies
We are constantly updating Our offerings of Goods or Services on the Service. The Goods or Services available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods or Services on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy
The Company reserves the right to revise its prices at any time prior to accepting an Order.

Payments
Payment can be made through various payment methods we have available, such as Visa, MasterCard, Discover, and American Express. Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay of Your Order.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Cancellation Policies

City Balloon Tours uses three different cancellation policies, depending on your specific Tour or Activity. Please be sure to verify which one applies to your chosen experience before confirming your Booking.

This information can be found on every Experience we offer under the Cancellation Policy section, as well as on the checkout page.

Standard Cancellation Policy — A majority of our activity cancellations are free up to 24 hours before the activity commencement time (based on the local time of the activity).

All Sales Final — If any Goods or Services are designated as ‘All Sales Final’ or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking for any reason.

Non-Standard Cancellation Policy — A minority of Goods or Services have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

Cancelling Your Reservation

To cancel your Reservation you must contact City Balloon Tours as soon as possible.

Cancellation Due To Bad Weather
If your Activity Operator must cancel due to bad weather and cannot accommodate you on another day, you will be issued a refund. Please be aware before issuing a refund, City Balloon Tours will confirm if this is the case. Please note, this is only a valid reason if the Tour Operator cancels the tour.

If Tour Operator Cancels Tour or Excursion
If, for some reason, a Tour Operator cancels and cannot accommodate you on another day or at another time, you will be offered a refund and the option to take the trip. In the event of cancellation due to bad weather, City Balloon Tours will confirm this before authorizing a refund.

Refunds

No refunds are available once an Experience has commenced, or for any package components that have started to be utilized.
- If your Experience materially differed from its description, please contact us within 7 days. We investigate every report and, where warranted, will provide an appropriate remedy.
- Credit card disputes filed for services delivered as described are contested with full documentation, including redemption records, and this agreement.
Wherever possible, refunds are handled via our automated online system. In some cases, your refund request will require verification from various parties, and that work is done exclusively via email.
Approved refunds will be issued to your original method of payment within thirty (30 days) from the date of the approval.

Adjusting Your Reservation

Contact our office directly to make any adjustments to your reservations. If you call and reach voicemail, please leave a message including time, date, number of guests attending, and the name of the Tour or Excursion.
If you adjust your reservation, a voucher will be issued and applied to your new reservation date. Subsequently, a revised confirmation will be emailed to you.
If the newly adjusted Activity is canceled for any reason, a store credit will be issued. A non-refundable change fee of $25 per adult ticket will be applied at the time of reservation change.

Customer Responsibility

Showing Up Late
If you or a member of your party shows up late and are consequently not able to participate you will still be responsible for the full amount of the Tour, Activity, or Excursion.

No Shows
If you, or a member of your party, do not show up for your Tour, Activity, or Excursion you will be responsible for the full amount of reservation.

Unsatisfactory Activity Experience
If you experience an issue of any sort with a Tour, Activity, or Excursion you have booked via City Balloon Tours, immediately bring this to the attention of the Tour, Activity, or Excursion’s operator. Make your concerns and complaints heard with the person in charge so that you may reach an agreeable solution immediately. Do not wait until you return from your vacation. If, for some reason, you feel a partial or full refund is merited, you must make this known on the same day of your Tour or Excursion.

Payment Dispute Policy

If You have any concerns or disputes about the Service, You agree first to try to resolve the dispute informally by contacting the Company.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Arrangements set forth in Your Booking are made solely for the convenience of the Ticket Holder and are at Ticket Holder’s risk. The Providers of such Services are independent contractors and are not acting as agents or representatives of City Balloon Tours, or their respective affiliates or subsidiaries. In no event shall City Balloon Tours be liable for any accident or harm to Ticket Holders, which occurs as a result of any acts, omissions, or negligence of any independent contractors.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.