Cenotes, Zip lines and Mayan Community

The maximum weight capacity for kayaking is 340 lbs / 154 kg.

No experience is necessary! Beginners are welcome on all of our kayak tours. Most of our guests have never been in a sea kayak before. Anyone in average physical condition may join a kayak tour. If you can hike or bike, you can paddle our sea kayaks. You do not need any swimming skills either.

The only prerequisite is a healthy spirit of curiosity and adventure.

Regardless of age or skill level you will find that our expeditions offer enough flexibility to make your experience with us safe and rewarding. We will show you proper sea kayaking technique and water safety before leaving the beach. And your expert guides will be with you throughout the adventure to give you pointers and improve your skills.

Your safety is City Balloon Tours’s number one concern. In general, sea kayaking is safer than most other outdoor pursuits, even bicycling.

If you have any doubts about becoming seasick on the water, we recommend taking a Dramamine® Motion Sickness Relief tablet the night before your trip. Some people recommend taking it the night before your cruise and then again that morning so you will not feel so drowsy.

This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

The minimum age to participate is 9. This tour requires at least one adult to accompany children..

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Accessibility information for the Cenotes, Zip lines and Mayan Community is as follows:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Cenotes, Zip lines and Mayan Community will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.