Xel-Ha Tickets with Transportation included
Overview
Attention, water lovers! The park is open from 8:30 a.m. to 5:30 p.m. and has more than 50 attractions. At Xel-Há natural paradise located along the Riviera Maya, you can have an amazing jungle adventure, as you explore a lagoon, cenotes, caves and a hidden beach. You can bike around the lush grounds or simply lay down in an inner tube and drift along the river. And if you love snorkelling, you're in for a treat, because gear is included, with mask, fins and flotation vest. Relax on comfy lounge chairs or take a nap in a hammock. Lockers, restrooms, changing rooms, showers and a towel are available for use. This park is the perfect place for families to create unforgettable memories. You'll get unlimited ice, soft drinks and mineral water to keep you cool! and if it's your birthday, we've got a special surprise just for you!
we've got you covered with transport to and from your hotel!
The All-Inclusive option includes breakfast, lunch buffet and an open bar.
What's Included
- Inner tubes and bicycles are available for use
- Hotel pickup and drop-off
- The Light option includes unlimited soft drinks, ice and mineral water
- The All-Inclusive option includes breakfast, buffet lunch, domestic open bar and soft drinks
- Use of lounge chairs, hammocks and rest areas
- Access to showers, lockers and towels
- Special surprise if it is your birthday
- You will receive your park entry wristband on the bus on the way to the park.
- Snorkeling gear is included, with mask, fins and flotation vest
- Visitors will have access to more than 50 attractions including guided experiences inside the park
- Gratuities
- Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
- Souvenirs (Available to purchase)
- Photos (Available to purchase)
- Light option does not include food and alcoholic beverages
Meeting and Pickup
What To Expect
Book Online
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Xel-Ha Park by Xcaret
12 hours Admission Ticket Included
Xel-Há Park
5 hours Admission Ticket Included
Xel-Há Park
3 hours Admission Ticket Included
Xel-Há Park
2 minutes Admission Ticket Included
Xel-Há Park
30 minutes Admission Ticket Free
Xel-Há Park
2 hours Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Public transportation options are available nearby
- Some activities like underground rivers have a check point for health issues
- Infants are unable to thermoregulate, meaning they can only swim in certain areas.
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- Important: Children must be accompanied by an adult all the time.
- With All-Inclusive option, Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
- Bring a swimsuit, comfortable clothes biodegradable sunscreen and insect repelent.
- Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
- The Voucher schedule is informative and it does not indicate your pick-up time.
- The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
- Product operations are subject to availability and changes.
- All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
- To confirm your exact pick-up time and meeting point, please contact us at least 24 hours before your visit. From Monday to Friday, you may reach us through your reservation messages or by phone. On Saturdays and Sundays, our team is available by phone only to ensure a faster response and better assistance.
- This tour/activity will have a maximum of 5 travelers
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Xel-Ha Tickets with Transportation included?
Cancellation Policy
Still have questions?
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Activity code: C-6140CUNXEL
Traveler Photos
Reviews
Average 4.60 out of 5 stars based on 535 traveler reviews collected by City Balloon Tours and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from City Balloon Tours customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Inner tubes and bicycles are available for use.
- Hotel pickup and drop-off.
- The Light option includes unlimited soft drinks, ice and mineral water.
- The All-Inclusive option includes breakfast, buffet lunch, domestic open bar and soft drinks.
- Use of lounge chairs, hammocks and rest areas.
- Access to showers, lockers and towels.
- special surprise if it is your birthday.
- You will receive your park entry wristband on the bus on the way to the park.
- Snorkeling gear is included, with mask, fins and flotation vest.
- Visitors will have access to more than 50 attractions including guided experiences inside the park.
- Gratuities.
- Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba.
- Souvenirs (Available to purchase).
- Photos (Available to purchase).
- Light option does not include food and alcoholic beverages.
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Xel-Ha Tickets with Transportation included is as follows:
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Public transportation options are available nearby
- Some activities like underground rivers have a check point for health issues
- Infants are unable to thermoregulate, meaning they can only swim in certain areas.
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Xel-Ha Tickets with Transportation included will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Inner tubes and bicycles are available for use
- Hotel pickup and drop-off
- The Light option includes unlimited soft drinks, ice and mineral water
- The All-Inclusive option includes breakfast, buffet lunch, domestic open bar and soft drinks
- Use of lounge chairs, hammocks and rest areas
- Access to showers, lockers and towels
- Special surprise if it is your birthday
- You will receive your park entry wristband on the bus on the way to the park.
- Snorkeling gear is included, with mask, fins and flotation vest
- Visitors will have access to more than 50 attractions including guided experiences inside the park
- Gratuities
- Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
- Souvenirs (Available to purchase)
- Photos (Available to purchase)
- Light option does not include food and alcoholic beverages
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Public transportation options are available nearby
- Some activities like underground rivers have a check point for health issues
- Infants are unable to thermoregulate, meaning they can only swim in certain areas.
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- Important: Children must be accompanied by an adult all the time.
- With All-Inclusive option, Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
- Bring a swimsuit, comfortable clothes biodegradable sunscreen and insect repelent.
- Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
- The Voucher schedule is informative and it does not indicate your pick-up time.
- The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
- Product operations are subject to availability and changes.
- All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
- To confirm your exact pick-up time and meeting point, please contact us at least 24 hours before your visit. From Monday to Friday, you may reach us through your reservation messages or by phone. On Saturdays and Sundays, our team is available by phone only to ensure a faster response and better assistance.
- This tour/activity will have a maximum of 5 travelers
