Tulum and Turtles Experience

This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

The minimum age to participate is 4. This tour requires at least one adult to accompany children..

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Accessibility information for the Tulum and Turtles Experience is as follows:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Tulum and Turtles Experience will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.