Overview
Embark on a unique experience at Casa Tortuga, Tulum, exploring 4 extraordinary cenotes. Two of them open to the sky and two inside mysterious caverns. Dive into the crystal-clear waters and discover the secrets of the Mayan jungle.
Enjoy free time to relax in your favorite cenote, surrounded by the natural beauty that only Casa Tortuga offers. Also, enjoy the amenities of the place, such as a restaurant, bar, and relaxation areas with hammocks and lounge chairs, all with stunning views.
What's Included
- Lunch Buffet lunch (if VIP option is chosen)
- Dressing rooms
- Use of Snorkelling equipment
- Ziplining (if Platinum or VIP option is chosen)
- Guide
- Carbonated beverages Soda/Pop
- Bottled water
- Tips
Meeting Location
Carr. Cancún - Tulum 239
Ejidal, 77780 Tulum, Q.R., Mexico
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
This activity ends back at the meeting point.
What To Expect
Book Online
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Cenotes Casa Tortuga Tulum
9 hours Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- This tour/activity will have a maximum of 20 travelers
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Cenotes Casa Tortuga Tulum Guided tour of the National Park?
Cancellation Policy
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Activity code: C-426441P7
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Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from City Balloon Tours customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Lunch. Buffet lunch (if VIP option is chosen).
- Dressing rooms.
- Use of Snorkelling equipment.
- Ziplining (if Platinum or VIP option is chosen).
- Guide.
- Carbonated beverages. Soda/Pop.
- Bottled water.
- Tips.
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Cenotes Casa Tortuga Tulum Guided tour of the National Park is as follows:
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Cenotes Casa Tortuga Tulum Guided tour of the National Park will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- LunchBuffet lunch (if VIP option is chosen)
- Dressing rooms
- Use of Snorkelling equipment
- Ziplining (if Platinum or VIP option is chosen)
- Guide
- Carbonated beveragesSoda/Pop
- Bottled water
- Tips
Additional Info
- Confirmation is instant and will be received at time of booking
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- This tour/activity will have a maximum of 20 travelers
