Xplor Park Admission with Lunch and Drinks *Official Product*
Overview
Xplor is a unique underground world, located in the heart of the Riviera Maya that invites you to explore and rediscover your emotions and senses in nature. It is an impressive site ideal for a day surrounded by jungle, adventure and fun. Your all-inclusive ticket gives you access to the park and its four adventure activities in a total of 7 circuits. Brave the heights with the fourteen zip lines. Drive an amphibious vehicle through the jungle, over bridges and between caves. Experience the thrill of rafting down our Toboganxote, a 5-in-1 slide that ends in a wave pool. Underground, swim through rivers of stalactites and stalagmites to discover the secrets hidden beneath.
What's Included
- Walking in caves underground in a 740 metres of cave adventure.
- Underground river access are circuits to trip on a raft, paddling with your hands.
- Access to two circuits with 14 ziplines
- Lunch buffet and unlimited beverages (coffee, hot chocolate and multi flavor water. We do not offer alcoholic beverages)
- Hammock splash
- Amphibious vehicle traversing jungle, bridges and flooded caves.
- Amazing and fun spots for pictures.
- Locker for two, rest areas, changing rooms and toilets.
- Toboganxote, a 5-in-1 giant slide that ends in a wave pool
- Swimming circuit in a river of stalactites and stalagmites.
- Souvenir (available to purchase)
- Hotel pickup and drop-off
- Photos
Meeting Location
Carretera Chetumal
Puerto Juarez Km 282, 77710 Playa del Carmen, Q.R., Mexico
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
This activity ends back at the meeting point.
What To Expect
Book Online
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Xplor
6 hours Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
- Not recommended for travelers with injuries o recent surgeries.
- Travelers should have at least a moderate level of physical fitness
- As a preventive measure, before boarding the bus or accessing to the park, the temperature will be scanned through a digital remote device on every visitor, guest or staff member.
- The minimum age recommended is 5 years. Children aged 5 to 11 pay half the adult ticket (must show ID at the ticket office)
- Children over 55” m but under 12 years of age, must present identification to verify their age. Children must be accompanied by an adult.
- Bring insect repellent free of the following chemicals to be use in the Park: Benzophenone, Etilhexila, Homosalate, Octyl Methoxycinnamate, Octyl Ssalicylate, Octinoxate, Oxybenzone, Butyl Methoxydibenzoylmethane
- Bring cash for incredible souvenirs purchasing.
- The park operates in all weather conditions, Please wear comfortable clothes and watershoes. It is recommended to bring a change of clothes.
- Zipline requirements: Minimum height/weight is 4.5 feet (137 cm) or 88 lbs (40 kg); the maximum weight is 300 lbs (136 kg); maximum waist width is 51 inches (130 cm) and leg width 25 inches (65 cm)
- You can get to the park by using the local transportation system "Colectivo" or by taxi.
- It is not possible to make the change of date the same day of your visit
- Customer Service Hours: Mon-Fri: 7:00 AM to 8:00 PM | Sat-Sun: 7:00 AM to 4:00 PM.
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Xplor Park Admission with Lunch and Drinks *Official Product*?
Cancellation Policy
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Activity code: C-6140P19
Traveler Photos
Reviews
Average 4.74 out of 5 stars based on 779 traveler reviews collected by City Balloon Tours and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from City Balloon Tours customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Walking in caves underground in a 740 metres of cave adventure.
- Underground river access are circuits to trip on a raft, paddling with your hands.
- Access to two circuits with 14 ziplines.
- Lunch buffet and unlimited beverages (coffee, hot chocolate and multi flavor water. We do not offer alcoholic beverages).
- Hammock splash.
- Amphibious vehicle traversing jungle, bridges and flooded caves.
- Amazing and fun spots for pictures.
- Locker for two, rest areas, changing rooms and toilets.
- Toboganxote, a 5-in-1 giant slide that ends in a wave pool.
- Swimming circuit in a river of stalactites and stalagmites.
- Souvenir (available to purchase).
- Hotel pickup and drop-off.
- Photos.
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Xplor Park Admission with Lunch and Drinks *Official Product* is as follows:
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
- Not recommended for travelers with injuries o recent surgeries.
- Travelers should have at least a moderate level of physical fitness
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Xplor Park Admission with Lunch and Drinks *Official Product* will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Walking in caves underground in a 740 metres of cave adventure.
- Underground river access are circuits to trip on a raft, paddling with your hands.
- Access to two circuits with 14 ziplines
- Lunch buffet and unlimited beverages (coffee, hot chocolate and multi flavor water. We do not offer alcoholic beverages)
- Hammock splash
- Amphibious vehicle traversing jungle, bridges and flooded caves.
- Amazing and fun spots for pictures.
- Locker for two, rest areas, changing rooms and toilets.
- Toboganxote, a 5-in-1 giant slide that ends in a wave pool
- Swimming circuit in a river of stalactites and stalagmites.
- Souvenir (available to purchase)
- Hotel pickup and drop-off
- Photos
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
- Not recommended for travelers with injuries o recent surgeries.
- Travelers should have at least a moderate level of physical fitness
- As a preventive measure, before boarding the bus or accessing to the park, the temperature will be scanned through a digital remote device on every visitor, guest or staff member.
- The minimum age recommended is 5 years. Children aged 5 to 11 pay half the adult ticket (must show ID at the ticket office)
- Children over 55” m but under 12 years of age, must present identification to verify their age. Children must be accompanied by an adult.
- Bring insect repellent free of the following chemicals to be use in the Park: Benzophenone, Etilhexila, Homosalate, Octyl Methoxycinnamate, Octyl Ssalicylate, Octinoxate, Oxybenzone, Butyl Methoxydibenzoylmethane
- Bring cash for incredible souvenirs purchasing.
- The park operates in all weather conditions, Please wear comfortable clothes and watershoes. It is recommended to bring a change of clothes.
- Zipline requirements: Minimum height/weight is 4.5 feet (137 cm) or 88 lbs (40 kg); the maximum weight is 300 lbs (136 kg); maximum waist width is 51 inches (130 cm) and leg width 25 inches (65 cm)
- You can get to the park by using the local transportation system "Colectivo" or by taxi.
- It is not possible to make the change of date the same day of your visit
- Customer Service Hours: Mon-Fri: 7:00 AM to 8:00 PM | Sat-Sun: 7:00 AM to 4:00 PM.
