Ultramar Ferry, Regular round ticket, Playa del Carmen-Cozumel
Overview
Ultramar is characterized by always being at the forefront of constant innovation. We provide a quality service with modern and comfortable facilities that have ample covered parking, restaurants, boutique, convenience store, taxi and bus terminal, internet service, etc.
Our vessels are state-of-the-art and exclusively designed taking into account the needs of passengers and the routes they operate. They have panoramic views, open-air decks and air conditioning, flight attendant service, snack bar, restrooms, television screens, offering continuous departures at long hours throughout the year.
The boats have been specially designed and manufactured by the great Ultramar team with the collaboration of Midship Marine in New Orleans, USA, thinking about the needs of both local and tourist passengers and the special characteristics of the route it will cover.
What's Included
- Restroom on board
- Food and drinks
- Government Fees
Meeting Location
This activity ends back at the meeting point.
What To Expect
Before making the reservation, you must check the available times for the specific day you want to travel in the attached image.
Once the reservation is made, you must show up on the day you scheduled to travel at the official Ultramar ticket office located at the Navega federal pier in Playa del Carmen, in order to receive your boarding passes.
After you receive your boarding passes, you must show up at the waiting room thirty minutes in advance.
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- This tour/activity will have a maximum of 800 travelers
Frequently Asked Questions (9)
Q: Will I get seasick on Ultramar Ferry, Regular round ticket, Playa del Carmen-Cozumel?
Cancellation Policy
Still have questions?
We're here to help.
Activity code: C-118119P1
Traveler Photos
Reviews
Average 4.80 out of 5 stars based on 294 traveler reviews collected by City Balloon Tours and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (9)
The answers provided below were previously given in response to questions from City Balloon Tours customers.
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If you have any doubts about becoming seasick on the water, we recommend taking a Dramamine® Motion Sickness Relief tablet the night before your trip. Some people recommend taking it the night before your cruise and then again that morning so you will not feel so drowsy.
Feb 2023- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Restroom on board.
- Food and drinks.
- Government Fees.
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Ultramar Ferry, Regular round ticket, Playa del Carmen-Cozumel is as follows:
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Ultramar Ferry, Regular round ticket, Playa del Carmen-Cozumel will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Restroom on board
- Food and drinks
- Government Fees
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- This tour/activity will have a maximum of 800 travelers
