Overview
This isn't just a wildlife tour; it's a carefully curated day designed to connect you with the authentic side of the Riviera Maya.
You'll enjoy exclusive access to a hidden rescue sanctuary, where rescued animals are cared for with respect and conservation comes before entertainment. Guided by passionate local experts, you'll discover inspiring rescue stories and experience meaningful encounters that few visitors ever have.
The journey continues with a refreshing swim in a secluded jungle cenote, far from the crowds, offering a peaceful moment surrounded by nature.
To complete the day, you'll return to Playa del Carmen for a delicious meal at Lara & Luca, where authentic flavors provide the perfect ending to an unforgettable adventure.
With small groups, seamless organization, private transportation, and every detail carefully planned, this experience feels less like a tour and more like spending the day with knowledgeable local friends who want to share the places they truly love.
What's Included
- Lunch End your adventure with a delicious full meal at Lara y Luca Restaurant: fresh, flavorful dishes in a comfortable A/C setting, with vegetarian options and great service included.
- Carbonated beverages Cool down after the adventure with a refreshing drink included in your meal: choose between bottled water, soft drinks, fresh fruit water of the day, or an ice-cold beer.
- Bottled water A complimentary bottle of water x person
- Entrance to the animal sanctuary and private cenote
- Round trip transportation included, from Playa del Carmen
- Life jackets available
- Gratuities for guide are optional and appreciated as a kind gesture for their knowledge and service.
Meeting Location
Diag. Aeropuerto MZ 29-
fase II, Playacar, 77710 Playa del Carmen, Q.R., Mexico
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
This activity ends back at the meeting point.
What To Expect
Book Online
Safe & secure Easy breezy Hassle‑free
akumal natura rescue
3 hours Admission Ticket Included
akumal natura rescue
30 minutes Admission Ticket Included
Lara&Luca Playa del Carmen
1 hour Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- This tour/activity will have a maximum of 10 travelers
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Wildlife rescue & hidden cenote experience?
Cancellation Policy
Still have questions?
We're here to help.
Activity code: C-304010P26
Traveler Photos
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from City Balloon Tours customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Lunch. End your adventure with a delicious full meal at Lara y Luca Restaurant: fresh, flavorful dishes in a comfortable A/C setting, with vegetarian options and great service included.
- Carbonated beverages. Cool down after the adventure with a refreshing drink included in your meal: choose between bottled water, soft drinks, fresh fruit water of the day, or an ice-cold beer.
- Bottled water. A complimentary bottle of water x person.
- Entrance to the animal sanctuary and private cenote.
- Round trip transportation included, from Playa del Carmen.
- Life jackets available.
- Gratuities for guide are optional and appreciated as a kind gesture for their knowledge and service.
The minimum age to participate is 4. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Wildlife rescue & hidden cenote experience is as follows:
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Wildlife rescue & hidden cenote experience will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- LunchEnd your adventure with a delicious full meal at Lara y Luca Restaurant: fresh, flavorful dishes in a comfortable A/C setting, with vegetarian options and great service included.
- Carbonated beveragesCool down after the adventure with a refreshing drink included in your meal: choose between bottled water, soft drinks, fresh fruit water of the day, or an ice-cold beer.
- Bottled waterA complimentary bottle of water x person
- Entrance to the animal sanctuary and private cenote
- Round trip transportation included, from Playa del Carmen
- Life jackets available
- Gratuities for guide are optional and appreciated as a kind gesture for their knowledge and service.
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- This tour/activity will have a maximum of 10 travelers
