Overview
The whale shark snorkel tour in Cancun, Mexico is a once-in-a-lifetime opportunity to swim with the world's largest fish. Our experienced guides provide an intimate, eco-conscious experience that emphasizes the importance of conservation. With only small group tours, guests have an exclusive chance to observe and interact with these gentle giants in their natural habitat.
A private tour is the best way to do it, avoiding delays caused by other travelers and maximize the chances of jumping into the water with the sharks for you your family, or friends.
What's Included
- Lunch
- Snacks
- Carbonated beverages Soda/Pop
- Bottled water
- Private transportation
- Use of Snorkelling equipment
- Whale shark protected area
- Port facility usage
What To Expect
Book Online
Safe & secure Easy breezy Hassle‑free
Punta Sam
35 minutes Admission Ticket Free
Isla Contoy
3 hours Admission Ticket Free
Isla Mujeres
1 hour Admission Ticket Free
Punta Sam
10 minutes Admission Ticket Free
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Travelers should have at least a moderate level of physical fitness
- Infants are required to sit on an adult’s lap
Frequently Asked Questions (9)
Q: Will I get seasick on Private Whale Shark Tour from Playa del Carmen?
Cancellation Policy
Still have questions?
We're here to help.
Activity code: C-8914P49
Traveler Photos
Additional Info
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Frequently Asked Questions (9)
The answers provided below were previously given in response to questions from City Balloon Tours customers.
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If you have any doubts about becoming seasick on the water, we recommend taking a Dramamine® Motion Sickness Relief tablet the night before your trip. Some people recommend taking it the night before your cruise and then again that morning so you will not feel so drowsy.
Feb 2023- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- This tour requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
- Lunch.
- Snacks.
- Carbonated beverages. Soda/Pop.
- Bottled water.
- Private transportation.
- Use of Snorkelling equipment.
- Whale shark protected area.
- Port facility usage.
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025There is no minimum age for this tour, so bring your wee one along for an adventure..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Private Whale Shark Tour from Playa del Carmen is as follows:
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Travelers should have at least a moderate level of physical fitness
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Private Whale Shark Tour from Playa del Carmen will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Lunch
- Snacks
- Carbonated beveragesSoda/Pop
- Bottled water
- Private transportation
- Use of Snorkelling equipment
- Whale shark protected area
- Port facility usage
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Travelers should have at least a moderate level of physical fitness
- Infants are required to sit on an adult’s lap
