Private All Access 9/11 Ground Zero: Tour, Museum & Observatory
Overview
This deeply personal tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. The historic church was miraculously unharmed when the Twin Towers fell.
You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest man-made waterfalls on the continent. Your private guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath.
Afterward, visit the 9/11 Museum with your skip-the-line ticket for a self-guided tour of the exhibits and artifacts. Next, walk over to Freedom Tower. In the lobby, you can watch "Voices," a film about the Twin Towers and Freedom Tower, before riding the SkyPod elevator 1,250 feet up. Visit the tri-level One World Observatory for panoramic views of NYC, immersive LED displays, and the See Forever Theater.
What's Included
- Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
- Visit to the meaningful sites of Ground Zero
- Moment of reflection at the “Reflecting Absence” fountains
- Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
- A private guide who shares stories about their personal connection to 9/11
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”
- Gratuities
Meeting Location
185 Greenwich Street
New York, NY 10007, USA
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
This activity ends back at the meeting point.
What To Expect
Book Online
Safe & secure Easy breezy Hassle‑free
St. Paul's Chapel
15 minutes Admission Ticket Free
9/11 Memorial Pools
30 minutes Admission Ticket Free
The National 9/11 Memorial & Museum
30 minutes Admission Ticket Included
One World Observatory
1 hour Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- A moderate amount of walking is involved. Please wear comfortable shoes
- Please dress appropriately and bring layers in case of cold weather
- Children 5 and under free with paid adult ticket
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Private All Access 9/11 Ground Zero: Tour, Museum & Observatory?
Cancellation Policy
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Activity code: C-5250AAP
Traveler Photos
Reviews
Average 4.93 out of 5 stars based on 76 traveler reviews collected by City Balloon Tours and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from City Balloon Tours customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC.
- Visit to the meaningful sites of Ground Zero.
- Moment of reflection at the “Reflecting Absence” fountains.
- Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits.
- A private guide who shares stories about their personal connection to 9/11.
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”.
- Gratuities.
The minimum age to participate is 6. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Private All Access 9/11 Ground Zero: Tour, Museum & Observatory is as follows:
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Private All Access 9/11 Ground Zero: Tour, Museum & Observatory will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
- Visit to the meaningful sites of Ground Zero
- Moment of reflection at the “Reflecting Absence” fountains
- Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
- A private guide who shares stories about their personal connection to 9/11
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”
- Gratuities
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- A moderate amount of walking is involved. Please wear comfortable shoes
- Please dress appropriately and bring layers in case of cold weather
- Children 5 and under free with paid adult ticket
