Canyonlands National Park Self-Guided Audio Tour

13 Reviews | Moab, USA

6 to 8 hours (approx.)

Mobile ticket

Offered in: English

Instant confirmation

Overview

Explore Canyonlands National Park with an app-based, self-guided GPS audio driving tour through the spectacular Island in the Sky District. There’s no in-person guide—your phone leads the way with GPS navigation, stories, travel tips, and directions as you drive.

Visit unforgettable stops like Mesa Arch, Green River Overlook, Dead Horse Point, and sweeping canyon viewpoints. Along the way, choose from optional hikes including Upheaval Dome and explore the park at your own pace.

Shaka Guide brings the landscape to life with stories, history, local insight, and music that plays automatically based on your location. Stop when you want, skip what you don’t, and spend as much time as you like at each destination.

One purchase covers everyone in your vehicle. Download the Shaka Guide app and tour before your trip; once downloaded, the audio and map work offline with no Wi-Fi or data needed. Your tour never expires, so you can explore whenever it works for you.

What's Included

Tours NEVER expire
Freedom to explore at your own pace - pick the stops you want, skip the ones you don't
Offline map (map and GPS work completely offline - no wifi or data needed)
Tour highlights with activity and restaurant recommendations
Turn-by-turn directions using GPS
Hours of audio narration with stories, travel tips and music
Access to the Canyonlands National Park Tour in the Shaka Guide app

Transportation & Rental vehicle
Food & Drinks
Personal Expenses
In-person tour guide

See 5 more See 6 more

Meeting Location

Meeting point

End point

This activity ends back at the meeting point.

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.

Safe & secure Easy breezy Hassle‑free

Canyonlands National Park

Shaka Guide’s Canyonlands National Park tour will take you to the Island in the Sky district - a marvel of geology and scenic views that stretch on for hundreds of miles.

2 hours Admission Ticket Free

Monitor and Merriamac Rock Formations

The two buttes you can see from this viewpoint, the Monitor and the Merrimac, were named for their resemblance to the first American made ironclad warships. Built during the Civil War, these ships helped usher in the modern era of Naval warfare.

20 minutes Admission Ticket Free

Navajo Rocks Main Parking Lot

Mountain biking is a popular activity at Canyonlands and the surrounding area. The Navajo Rocks trail is singletrack and varies in difficulty from flowy to technical. You’ll keep driving while we tell you about this spot.

20 minutes Admission Ticket Free

Dead Horse Point

Dead Horse Point State Park lies just off the road to Canyonlands, rests on the same mesa as Island in the Sky, but offers a wholly unique view. Learn about the history, ancient and modern, of this popular state park and scenic overlook.

20 minutes Admission Ticket Free

Island in the Sky

The Canyonlands Island in the Sky Visitor Center is the only place in the district to find potable water and flushing toilets. Stop here to pay your entrance fee, talk to a ranger, and visit the bookstore.

20 minutes Admission Ticket Free

Shafer Canyon Overlook

From this viewpoint, you can look down on the Shafer Trail as it winds its way down the mountain via a series of narrow switchbacks. If you’re feeling adventurous and you have the right kind of vehicle, you might consider taking the Shafer Trail back to Moab after the tour.

20 minutes Admission Ticket Free

Mesa Arch

The trail to Mesa Arch is an easy half-mile round trip over dirt and slickrock. The views at Mesa Arch, and the arch itself, are fantastic at sunrise. And this is a sentiment shared by many because the parking lot begins to fill up while it’s still dark outside. Get started early to make sure you get a spot! If you can’t find a spot, try stopping by in the afternoon after you complete the tour.

20 minutes Admission Ticket Free

Candlestick Tower Overlook

The next stop is another iconic formation in the park called the candlestick tower. The name comes from its shape, which resembles a melting candlestick. This 450-foot tower is a popular rock climbing spot. If you visit during fall or winter, you might be able to catch a glimpse of a brave soul or two making their way up the tower.

20 minutes Admission Ticket Free

Buck Canyon Overlook

Buck Canyon Overlook offers an amazing canyon view of the gorgeous geological layers in Canyonlands and the beautiful mountains in the distance.

20 minutes Admission Ticket Free

White Rim Overlook Trail

At the White Rim Overlook, you can hike a relatively flat,1.8-mile round-trip trail and see a stunning 360 degree view of the canyon. But if you're not feeling up to it, there's also an overlook that requires just a short walk from the parking lot. From this overlook, you can see the handiwork of the Colorado river carving out the landscape.

20 minutes Admission Ticket Free

Orange Cliffs Overlook

From this overlook, you can see the orange cliff section of Glen canyon recreational area which borders Canyonlands. You can also see the maze district, the most remote part of the park.

20 minutes Admission Ticket Free

Grand View Point Overlook

Looking down from the grand viewpoint, you can see a complex network of canyons carved by the Colorado and green rivers. If you're feeling up for a two-mile round-trip hike, follow the trail to the tip of the island in the sky, mesa. This is one of the best hikes in the entire park.

20 minutes Admission Ticket Free

Green River Overlook

This overlook offers yet another breathtaking view of the canyon over a thousand feet below the road, carved out by the peaceful yet powerful Green River. The river shaped much of the landscape in this part of the country, originating from Wyoming on the left side of the continental divide.

20 minutes Admission Ticket Free

Aztec Butte Trail

Aztec Butte Trail is a 1.7-mile round-trip hike that leads to some ancestral Puebloan stone granary structures with some amazing views. The granary was built roughly 800 years ago, around 1200 AD.

1 hour Admission Ticket Free

Whale Rock

The name Whale Rock comes from the rock’s resemblance to a blue whale. It does take a little imagination for you to see it though. There is a one-mile round-trip hike up to the giant rock with great views on top that’s rated as easy to moderate.

20 minutes Admission Ticket Free

Upheaval Dome

Known by several nicknames including Utah’s Belly Button, this structure is the biggest mystery of Canyonlands because scientists can’t agree on how it was formed. There are two ways to explore the dome. The first is to follow a one-mile round-trip trail to the overlooks (our recommendation). The second is to hike an eight-mile trail that wraps around the Ridge of the crater. It's not only challenging, but it's also where most of the rescues in the park happen.

20 minutes Admission Ticket Free

Alcove Springs Trail (pass by)

This is a rough 12-mile round-trip hike with a steep descent into the canyon. There, you’ll find two 500-foot rock towers named Moses and Zeus.

Show 16 more stops

Additional Info

Confirmation is instant and will be received at time of booking
Wheelchair accessible
Service animals allowed
Suitable for all physical fitness levels
Infants and small children can ride in a pram or stroller
Travelers must have a smartphone compatible with the Shaka Guide app.
The app must be downloaded and the tour redeemed before arrival.
Strong Wi-Fi or cellular data is required to download the tour in advance.
Location services (GPS) must be enabled on the device

Travelers are responsible for securing any required entrance passes, reservations, or permits before starting
This tour covers Island in the Sky only — Needles and Maze districts are 2–3 hours from Moab and require high-clearance AWD
Park open 24 hours
Island in the Sky Visitor Center open 9 a.m.–4:30 p.m., with extended hours spring through fall
Cell service is spotty — public Wi-Fi available at the Visitor Center
Payment accepted at the visitor center, bookstore, and front gate: cash, check, and major credit cards
All Shaka Guide tour roads are 2WD-friendly; some park roads (e.g. Shafer Trail) require 4WD/high clearance
Only potable water is at the Island in the Sky Visitor Center — plan ahead
Picnic area between Buck Canyon Overlook and Grand View Point — pack a lunch if you'd like

Frequently Asked Questions (7)

Q: What is the cancellation policy for the Canyonlands National Park Self-Guided Audio Tour?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (MST). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We're here to help.
Activity code: C-102020P32

Traveler Photos

Reviews

4.23

13 reviews

Average 4.23 out of 5 stars based on 13 traveler reviews collected by City Balloon Tours and partner sites such as Cool Destinations and TripAdvisor

5 stars

10

4 stars

0

3 stars

1

2 stars

0

1 star

2

Similar Tours & Activities

Moab Afternoon Colorado River Rafting, Swimming and Water Fun

5.0 (3)

Moab Afternoon Colorado River Rafting, Swimming and Water Fun

Cool off during the warmest part of the day on a relaxed Colorado River rafting adventure near Moab. Travel through the scenic “Moab Daily,” surrounded...

4 to 5 hours Hotel pickup offered Free Cancellation

5.0 (3)

from
$109

Moab’s Original Hummer Adventure: Hell’s Revenge Trail Experience

5.0 (351)

Moab’s Original Hummer Adventure: Hell’s Revenge Trail Experience

No Minimum or Maximum Age – Everyone’s Invited! Join High Point Hummer & ATV, Moab’s ORIGINAL tour company with 27 years of experience, for an...

2 hours Free Cancellation

5.0 (351)

from
$99

US Classic Southwest Adventure Self Guided Audio Tours

5.0 (1)

US Classic Southwest Adventure Self Guided Audio Tours

Download GuideAlong’s self-guided audio tour bundle to make the most of your US Southwest road trips through Arizona, Nevada, New Mexico, Texas and Utah. From...

15 days Free Cancellation

5.0 (1)

from
$90

Bryce Canyon & Capitol Reef National Park Scenic Air Charter

5.0 (10)

Bryce Canyon & Capitol Reef National Park Scenic Air Charter

This Scenic Charter flight is sold by group size, not per seat. Starting price is up to 3 guests. Picture yourself soaring through the clear...

3 hours Free Cancellation

5.0 (10)

from
$2,313

Moab Afternoon Colorado River Rafting, Swimming and Water Fun

Cool off during the warmest part of the day on a relaxed Colorado River rafting adventure near Moab. Travel through the scenic “Moab Daily,” surrounded …More

5.0 (3)

Moab Afternoon Colorado River Rafting, Swimming and Water Fun

5.0 (3)

Cool off during the warmest part of the day on a relaxed Colorado River rafting adventure near Moab. Travel through the scenic “Moab Daily,” surrounded...

4 to 5 hours Hotel pickup offered Free Cancellation

5.0 (3)

from
$109

Moab’s Original Hummer Adventure: Hell’s Revenge Trail Experience

No Minimum or Maximum Age – Everyone’s Invited! Join High Point Hummer & ATV, Moab’s ORIGINAL tour company with 27 years of experience, for an …More

5.0 (351)

Moab’s Original Hummer Adventure: Hell’s Revenge Trail Experience

5.0 (351)

No Minimum or Maximum Age – Everyone’s Invited! Join High Point Hummer & ATV, Moab’s ORIGINAL tour company with 27 years of experience, for an...

2 hours Free Cancellation

5.0 (351)

from
$99

US Classic Southwest Adventure Self Guided Audio Tours

Download GuideAlong’s self-guided audio tour bundle to make the most of your US Southwest road trips through Arizona, Nevada, New Mexico, Texas and Utah. From …More

5.0 (1)

US Classic Southwest Adventure Self Guided Audio Tours

5.0 (1)

Download GuideAlong’s self-guided audio tour bundle to make the most of your US Southwest road trips through Arizona, Nevada, New Mexico, Texas and Utah. From...

15 days Free Cancellation

5.0 (1)

from
$90

Bryce Canyon & Capitol Reef National Park Scenic Air Charter

This Scenic Charter flight is sold by group size, not per seat. Starting price is up to 3 guests. Picture yourself soaring through the clear …More

5.0 (10)

Bryce Canyon & Capitol Reef National Park Scenic Air Charter

5.0 (10)

This Scenic Charter flight is sold by group size, not per seat. Starting price is up to 3 guests. Picture yourself soaring through the clear...

3 hours Free Cancellation

5.0 (10)

from
$2,313

Travelers Who Bought This Tour Also Bought

Arches National Park Self-Guided Driving Audio Tour

4.5 (309)

Arches National Park Self-Guided Driving Audio Tour

Recommended: Purchase one tour per car, not per person. Everyone listens together! Discover the stunning formations and harsh beauty of Utah’s desert with this Arches...

2 to 3 hours Free Cancellation

4.5 (309)

from
$14

HIGHLY RATED Arches National Park Sightseeing Tour From Moab Utah

5.0 (912)

HIGHLY RATED Arches National Park Sightseeing Tour From Moab Utah

Embark on an Extraordinary Journey through Arches National Park! Join us for an awe-inspiring adventure in Moab, where the mesmerizing beauty of Arches National Park...

4 hours Free Cancellation

5.0 (912)

from
$159

HIGHLY RATED U-DRIVE Moab Hell’s Revenge UTV Off-Road Adventure

5.0 (3,539)

HIGHLY RATED U-DRIVE Moab Hell’s Revenge UTV Off-Road Adventure

Get Ready for the Ultimate Moab Off-Road Adventure on Hell’s Revenge Your adventure begins with a quick safety briefing before climbing into a powerful Kawasaki...

3 hours Free Cancellation

5.0 (3,539)

from
$89

Arches National Park Backcountry: Escape The Crowds

4.9 (2,030)

Arches National Park Backcountry: Escape The Crowds

Experience the hidden side of Arches National Park on a refined overland journey. Traveling aboard a Toyota Land Cruiser, you’ll leave the pavement behind and...

4 to 5 hours Free Cancellation

4.9 (2,030)

from
$240

Arches National Park Self-Guided Driving Audio Tour

Recommended: Purchase one tour per car, not per person. Everyone listens together! Discover the stunning formations and harsh beauty of Utah’s desert with this Arches …More

4.5 (309)

Arches National Park Self-Guided Driving Audio Tour

4.5 (309)

Recommended: Purchase one tour per car, not per person. Everyone listens together! Discover the stunning formations and harsh beauty of Utah’s desert with this Arches...

2 to 3 hours Free Cancellation

4.5 (309)

from
$14

HIGHLY RATED Arches National Park Sightseeing Tour From Moab Utah

Embark on an Extraordinary Journey through Arches National Park! Join us for an awe-inspiring adventure in Moab, where the mesmerizing beauty of Arches National Park …More

5.0 (912)

HIGHLY RATED Arches National Park Sightseeing Tour From Moab Utah

5.0 (912)

Embark on an Extraordinary Journey through Arches National Park! Join us for an awe-inspiring adventure in Moab, where the mesmerizing beauty of Arches National Park...

4 hours Free Cancellation

5.0 (912)

from
$159

HIGHLY RATED U-DRIVE Moab Hell’s Revenge UTV Off-Road Adventure

Get Ready for the Ultimate Moab Off-Road Adventure on Hell’s Revenge Your adventure begins with a quick safety briefing before climbing into a powerful Kawasaki …More

5.0 (3,539)

HIGHLY RATED U-DRIVE Moab Hell’s Revenge UTV Off-Road Adventure

5.0 (3,539)

Get Ready for the Ultimate Moab Off-Road Adventure on Hell’s Revenge Your adventure begins with a quick safety briefing before climbing into a powerful Kawasaki...

3 hours Free Cancellation

5.0 (3,539)

from
$89

Arches National Park Backcountry: Escape The Crowds

Experience the hidden side of Arches National Park on a refined overland journey. Traveling aboard a Toyota Land Cruiser, you’ll leave the pavement behind and …More

4.9 (2,030)

Arches National Park Backcountry: Escape The Crowds

4.9 (2,030)

Experience the hidden side of Arches National Park on a refined overland journey. Traveling aboard a Toyota Land Cruiser, you’ll leave the pavement behind and...

4 to 5 hours Free Cancellation

4.9 (2,030)

from
$240

Last Minute Availability

Accessible Moab Tours & Activities

Things To Do in Moab

Popular Moab Attractions

Moab Calendar

Moab Guides

The answers provided below were previously given in response to questions from City Balloon Tours customers.

Q: What is the cancellation policy for the Canyonlands National Park Self-Guided Audio Tour?

A:

You can cancel up to 24 hours in advance of the tour for a full refund.

For a full refund, you must cancel at least 24 hours before the tour start time.
If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the tour start time will not be accepted.
Cut-off times are based on the tour local time (MST).

Apr 2025

Q: What's included in the price?

A:

The following is included:

Tours NEVER expire.
Freedom to explore at your own pace - pick the stops you want, skip the ones you don't.
Offline map (map and GPS work completely offline - no wifi or data needed).
Tour highlights with activity and restaurant recommendations.
Turn-by-turn directions using GPS.
Hours of audio narration with stories, travel tips and music.
Access to the Canyonlands National Park Tour in the Shaka Guide app.

The following is NOT included:

Transportation & Rental vehicle.
Food & Drinks.
Personal Expenses.
In-person tour guide.

Apr 2025

Q: What is the minimum age for this tour?

A:

There is no minimum age for this tour, so bring your wee one along for an adventure..

Apr 2025

Q: My date is not available in the calendar, I am just checking to see if it is available?

A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025

Q: Is this an accessible tour?

A:

Accessibility information for the Canyonlands National Park Self-Guided Audio Tour is as follows:

Wheelchair accessible
Service animals allowed
Suitable for all physical fitness levels

Apr 2025

Q: Where is the meeting point for this activity?

A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Canyonlands National Park Self-Guided Audio Tour will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Mar 2024

Q: How long does a refund take to reach my card, and can I get it faster?

A:

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.

Oct 2026

Rewards

Rewards is a loyalty program operated by City Balloon Tours. Rewards may be earned by any eligible person holding a City Balloon Tours account, subject to the City Balloon Tours customer Terms of Use.
Your account and your rewards balance are shared across all our participating sites, including cooldestinations.com. Rewards earned on any participating site can be redeemed on any other participating site.

Earning rewards

Rewards can be earned by making bookings on City Balloon Tours or on any other participating site. You will see the value of the rewards you can earn during the booking process.
Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
Earned rewards will be available to redeem once they are no longer in a pending state.
For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

Redeeming rewards

To redeem rewards, you must be logged into your City Balloon Tours account. You can redeem them on City Balloon Tours or on any other participating site.
Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you switch them off at checkout. Bookings made using rewards are subject to the standard City Balloon Tours customer Terms of Use.
You will not be able to redeem only a portion of your available rewards at checkout. It is only possible to redeem all or none of your available rewards.
There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
Rewards are non-transferable and cannot be redeemed for cash.
If rewards are redeemed against a booking that is canceled or refunded, the rewards will be reissued to your account.

Miscellaneous

You can check your rewards balance in your account at any time, on City Balloon Tours or on any other participating site. You are responsible for ensuring that your rewards balance is correct.
We reserve the right to modify these Rewards Terms and Conditions at any time, with or without notice, including the rules for earning and redeeming rewards. Any changes will be reflected in the updated Terms and Conditions.
We reserve the right to terminate the Rewards program and cease issuing any further rewards on future bookings. All pending and available rewards balances will be honored.
By earning and redeeming rewards, you agree to these Terms and Conditions, as well as any subsequent changes made to them.

Interpretation & Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.

Definitions
For the purposes of these Terms and Conditions (please note: the following definitions shall have the same meaning regardless of whether they appear in singular or in plural):

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to City Balloon Tours.
Country refers to: United States of America
Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
Feedback means feedback, innovations, or suggestions sent by You regarding the attributes, performance, or features of our Service.
Goods or Services (referred to as either “Goods”, “Services”, “Experiences”, “Activities”, “Excursions” or “Tours” in this Agreement) refer to the items and services offered for sale on the Service.
Orders (referred to as either “Order”, “Booking”, “Ticket” or “Reservation” in this Agreement) mean a request by You to purchase Goods or Services from Us.
Promotions refer to contests, sweepstakes, or other promotions offered through the Service.
Service refers to the Website.
Terms and Conditions (also referred to as “Terms” and “Terms of use”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third-party that may be displayed, included, or made available by the Service.
Website refers to City Balloon Tours, accessible from cityballoontours.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods or Services

By placing an Order for Goods or Services through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information
If You wish to place an Order for Goods or Services available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and if applicable, Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

Goods or Services availability
Errors in the description or prices for Goods or Services
Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Availability, Errors, and Inaccuracies
We are constantly updating Our offerings of Goods or Services on the Service. The Goods or Services available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods or Services on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy
The Company reserves the right to revise its prices at any time prior to accepting an Order.

Payments
Payment can be made through various payment methods we have available, such as Visa, MasterCard, Discover, and American Express. Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay of Your Order.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Cancellation Policies

City Balloon Tours uses three different cancellation policies, depending on your specific Tour or Activity. Please be sure to verify which one applies to your chosen experience before confirming your Booking.

This information can be found on every Experience we offer under the Cancellation Policy section, as well as on the checkout page.

Standard Cancellation Policy — A majority of our activity cancellations are free up to 24 hours before the activity commencement time (based on the local time of the activity).

All Sales Final — If any Goods or Services are designated as ‘All Sales Final’ or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking for any reason.

Non-Standard Cancellation Policy — A minority of Goods or Services have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

Cancelling Your Reservation

To cancel your Reservation you must contact City Balloon Tours as soon as possible.

Cancellation Due To Bad Weather
If your Activity Operator must cancel due to bad weather and cannot accommodate you on another day, you will be issued a refund. Please be aware before issuing a refund, City Balloon Tours will confirm if this is the case. Please note, this is only a valid reason if the Tour Operator cancels the tour.

If Tour Operator Cancels Tour or Excursion
If, for some reason, a Tour Operator cancels and cannot accommodate you on another day or at another time, you will be offered a refund and the option to take the trip. In the event of cancellation due to bad weather, City Balloon Tours will confirm this before authorizing a refund.

Refunds

No refunds are available once an Experience has commenced, or for any package components that have started to be utilized.
- If your Experience materially differed from its description, please contact us within 7 days. We investigate every report and, where warranted, will provide an appropriate remedy.
- Credit card disputes filed for services delivered as described are contested with full documentation, including redemption records, and this agreement.
Wherever possible, refunds are handled via our automated online system. In some cases, your refund request will require verification from various parties, and that work is done exclusively via email.
Approved refunds will be issued to your original method of payment within thirty (30 days) from the date of the approval.

Adjusting Your Reservation

Contact our office directly to make any adjustments to your reservations. If you call and reach voicemail, please leave a message including time, date, number of guests attending, and the name of the Tour or Excursion.
If you adjust your reservation, a voucher will be issued and applied to your new reservation date. Subsequently, a revised confirmation will be emailed to you.
If the newly adjusted Activity is canceled for any reason, a store credit will be issued. A non-refundable change fee of $25 per adult ticket will be applied at the time of reservation change.

Customer Responsibility

Showing Up Late
If you or a member of your party shows up late and are consequently not able to participate you will still be responsible for the full amount of the Tour, Activity, or Excursion.

No Shows
If you, or a member of your party, do not show up for your Tour, Activity, or Excursion you will be responsible for the full amount of reservation.

Unsatisfactory Activity Experience
If you experience an issue of any sort with a Tour, Activity, or Excursion you have booked via City Balloon Tours, immediately bring this to the attention of the Tour, Activity, or Excursion’s operator. Make your concerns and complaints heard with the person in charge so that you may reach an agreeable solution immediately. Do not wait until you return from your vacation. If, for some reason, you feel a partial or full refund is merited, you must make this known on the same day of your Tour or Excursion.

Payment Dispute Policy

If You have any concerns or disputes about the Service, You agree first to try to resolve the dispute informally by contacting the Company.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Arrangements set forth in Your Booking are made solely for the convenience of the Ticket Holder and are at Ticket Holder’s risk. The Providers of such Services are independent contractors and are not acting as agents or representatives of City Balloon Tours, or their respective affiliates or subsidiaries. In no event shall City Balloon Tours be liable for any accident or harm to Ticket Holders, which occurs as a result of any acts, omissions, or negligence of any independent contractors.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.