MADchester: Factory Records & Hacienda Self-Guided Puzzle Walk

11 Reviews |

Recommended by 91% of reviewers

| Manchester, England

2 hours 30 minutes (approx.)

Mobile ticket

Offered in: English

Instant confirmation

Overview

Step into the shoes of a record label owner and walk the streets that gave the world Joy Division, The Smiths, and Oasis. This self-guided puzzle walk visits 15 legendary Manchester music spots, from the Hacienda to the Free Trade Hall.

Start at the shop where The Smiths bought their gear. Stand where the Hacienda's dancefloor once shook, visit Tony Wilson's flat that doubled as Factory Records HQ, and find where "Love Will Tear Us Apart" was filmed.

Solve puzzles at the Free Trade Hall, where one Sex Pistols gig in 1976 sparked a music revolution. Discover the pub-in-a-toilet where Elbow wrote songs, and end at Afflecks Palace where Oasis bought their trainers.

Across 2 hours through the city centre and Northern Quarter, this is Manchester's most complete music walk, mixing puzzles with tales of kidnap, bankruptcy, and a city that changed music forever.

Download the Questo app, start whenever you like, and discover why Manchester is legendary.

What's Included

Factory Records storyline where you rebuild the legendary label
Clues and a map in the app from Oxford Road to the Northern Quarter
Stories of Joy Division, Oasis, The Smiths, Happy Mondays, and more
Insider facts about the Hacienda, Free Trade Hall, and secret music venues
Self-guided puzzle walk with 15 iconic music stops

Live tour guide (the activity is self-guided)

See 2 more See 1 more

Meeting Location

Meeting point

123 Oxford Road
Manchester M1 7DU, UK

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

52 Church Street
Manchester M4 1PW, UK

You will finish at 52 Church St, Manchester M4 1PW, UK

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.

Safe & secure Easy breezy Hassle‑free

Johnny Roadhouse Music

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

5 minutes Admission Ticket Free

Free Trade Hall

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

5 minutes Admission Ticket Free

O2 Ritz

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

5 minutes Admission Ticket Free

The Hacienda Apartments

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

Ralph Capper Interiors Limited

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

4 Jordan St

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

The Britons Protection

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

The Temple (Temple of Convenience)

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

Free Trade Hall

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

49 Peter St

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

Caffè Nero

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

Millionaire club

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

Royal Exchange Theatre

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

Dry Bar

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

DUNKIN' Piccadilly

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

Afflecks

You will get to this place by following a clue and solving a puzzle. Once here, you can spend as much time as you wish until starting to follow the next clue.

10 minutes Admission Ticket Free

Show 15 more stops

Additional Info

Confirmation is instant and will be received at time of booking
Service animals allowed
Public transportation options are available nearby

Suitable for all physical fitness levels
Infants and small children can ride in a pram or stroller

Frequently Asked Questions (7)

Q: What is the cancellation policy for the MADchester: Factory Records & Hacienda Self-Guided Puzzle Walk?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (GMT). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We're here to help.
Activity code: C-107194P311

Traveler Photos

Reviews

4.55

11 reviews

Average 4.55 out of 5 stars based on 11 traveler reviews collected by City Balloon Tours and partner sites such as Cool Destinations and TripAdvisor

5 stars

7

4 stars

3

3 stars

1

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1 star

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The answers provided below were previously given in response to questions from City Balloon Tours customers.

Q: What is the cancellation policy for the MADchester: Factory Records & Hacienda Self-Guided Puzzle Walk?

A:

You can cancel up to 24 hours in advance of the tour for a full refund.

For a full refund, you must cancel at least 24 hours before the tour start time.
If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the tour start time will not be accepted.
Cut-off times are based on the tour local time (GMT).

Apr 2025

Q: What's included in the price?

A:

The following is included:

Factory Records storyline where you rebuild the legendary label.
Clues and a map in the app from Oxford Road to the Northern Quarter.
Stories of Joy Division, Oasis, The Smiths, Happy Mondays, and more.
Insider facts about the Hacienda, Free Trade Hall, and secret music venues.
Self-guided puzzle walk with 15 iconic music stops.

The following is NOT included:

Live tour guide (the activity is self-guided).

Apr 2025

Q: What is the minimum age for this tour?

A:

The minimum age to participate is 1..

Apr 2025

Q: My date is not available in the calendar, I am just checking to see if it is available?

A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025

Q: Is this an accessible tour?

A:

Accessibility information for the MADchester: Factory Records & Hacienda Self-Guided Puzzle Walk is as follows:

Service animals allowed
Public transportation options are available nearby
Suitable for all physical fitness levels

Apr 2025

Q: Where is the meeting point for this activity?

A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for MADchester: Factory Records & Hacienda Self-Guided Puzzle Walk will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Mar 2024

Q: How long does a refund take to reach my card, and can I get it faster?

A:

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.

Oct 2026

Rewards

Rewards is a loyalty program operated by City Balloon Tours. Rewards may be earned by any eligible person holding a City Balloon Tours account, subject to the City Balloon Tours customer Terms of Use.
Your account and your rewards balance are shared across all our participating sites, including cooldestinations.com. Rewards earned on any participating site can be redeemed on any other participating site.

Earning rewards

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Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
Earned rewards will be available to redeem once they are no longer in a pending state.
For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

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Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you switch them off at checkout. Bookings made using rewards are subject to the standard City Balloon Tours customer Terms of Use.
You will not be able to redeem only a portion of your available rewards at checkout. It is only possible to redeem all or none of your available rewards.
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Cancellation Policies

City Balloon Tours uses three different cancellation policies, depending on your specific Tour or Activity. Please be sure to verify which one applies to your chosen experience before confirming your Booking.

This information can be found on every Experience we offer under the Cancellation Policy section, as well as on the checkout page.

Standard Cancellation Policy — A majority of our activity cancellations are free up to 24 hours before the activity commencement time (based on the local time of the activity).

All Sales Final — If any Goods or Services are designated as ‘All Sales Final’ or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking for any reason.

Non-Standard Cancellation Policy — A minority of Goods or Services have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

Cancelling Your Reservation

To cancel your Reservation you must contact City Balloon Tours as soon as possible.

Cancellation Due To Bad Weather
If your Activity Operator must cancel due to bad weather and cannot accommodate you on another day, you will be issued a refund. Please be aware before issuing a refund, City Balloon Tours will confirm if this is the case. Please note, this is only a valid reason if the Tour Operator cancels the tour.

If Tour Operator Cancels Tour or Excursion
If, for some reason, a Tour Operator cancels and cannot accommodate you on another day or at another time, you will be offered a refund and the option to take the trip. In the event of cancellation due to bad weather, City Balloon Tours will confirm this before authorizing a refund.

Refunds

No refunds are available once an Experience has commenced, or for any package components that have started to be utilized.
- If your Experience materially differed from its description, please contact us within 7 days. We investigate every report and, where warranted, will provide an appropriate remedy.
- Credit card disputes filed for services delivered as described are contested with full documentation, including redemption records, and this agreement.
Wherever possible, refunds are handled via our automated online system. In some cases, your refund request will require verification from various parties, and that work is done exclusively via email.
Approved refunds will be issued to your original method of payment within thirty (30 days) from the date of the approval.

Adjusting Your Reservation

Contact our office directly to make any adjustments to your reservations. If you call and reach voicemail, please leave a message including time, date, number of guests attending, and the name of the Tour or Excursion.
If you adjust your reservation, a voucher will be issued and applied to your new reservation date. Subsequently, a revised confirmation will be emailed to you.
If the newly adjusted Activity is canceled for any reason, a store credit will be issued. A non-refundable change fee of $25 per adult ticket will be applied at the time of reservation change.

Customer Responsibility

Showing Up Late
If you or a member of your party shows up late and are consequently not able to participate you will still be responsible for the full amount of the Tour, Activity, or Excursion.

No Shows
If you, or a member of your party, do not show up for your Tour, Activity, or Excursion you will be responsible for the full amount of reservation.

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If you experience an issue of any sort with a Tour, Activity, or Excursion you have booked via City Balloon Tours, immediately bring this to the attention of the Tour, Activity, or Excursion’s operator. Make your concerns and complaints heard with the person in charge so that you may reach an agreeable solution immediately. Do not wait until you return from your vacation. If, for some reason, you feel a partial or full refund is merited, you must make this known on the same day of your Tour or Excursion.

Payment Dispute Policy

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To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Arrangements set forth in Your Booking are made solely for the convenience of the Ticket Holder and are at Ticket Holder’s risk. The Providers of such Services are independent contractors and are not acting as agents or representatives of City Balloon Tours, or their respective affiliates or subsidiaries. In no event shall City Balloon Tours be liable for any accident or harm to Ticket Holders, which occurs as a result of any acts, omissions, or negligence of any independent contractors.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.