Secrets of Liverpool: Exploration Game and Tour

2 Reviews |

Recommended by 100% of reviewers

| Liverpool, England

45 to 75 minutes (approx.)

Mobile ticket

Offered in: English

Instant confirmation

Overview

Discover Liverpool’s most iconic places, by solving clues and unlocking stories on your phone. Play the engaging exploration game, reenacting the story of a geocaching fan set on winning the grand prize.

As you solve challenges, the story unfolds and directions on your phone will guide you to the next location. Ready for an adventure?

Highlights include:
• Explore Liverpool Town Hall, Anglican Cathedral, Central Library, and lesser-known places.
• Enjoy a uniquely crafted story brought to you by our talented writers.
• Visit the world's first skyscraper.
• Try a new type of experience, the perfect mix between a tour, outdoor escape game, and treasure hunt.
• Discover the tomb of William Mackenzie, the Lancashire man who made a deal with the devil.

After your booking you will receive an email with instructions on how to download and play the game on your phone. We recommend that each user purchases a ticket for an optimal experience, although several people can share a phone.

What's Included

24/7 customer support.
A city exploration game available on your phone (app). (Questo app).

Entry tickets to attractions (not needed to complete the tour)
A tour guide.

Meeting Location

Meeting point

William Brown Street
Liverpool L3 8EW, UK

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

Town Hall
High Street, Liverpool L2 3SW, UK

You will finish at Liverpool Town Hall.

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.

Safe & secure Easy breezy Hassle‑free

Central Library

You will begin at Liverpool Central Library. Here you will be given your first clue to solve the challenge that awaits you, which will unlock the next part of the story and give you the directions to the next stop.

5 minutes Admission Ticket Free

Adelphi Hotel

Here you will find your first clue to solve the challenge that awaits you, which will unlock the next part of the story and give you the directions to the next stop.

5 minutes Admission Ticket Free

William MacKenzie's Tomb

Study your next clue on William MacKenzie's Tomb.

5 minutes Admission Ticket Free

Liverpool Cathedral

To unlock the next part of the story you will be given your next clue to solve the challenge that awaits you.

5 minutes Admission Ticket Free

China Town - Liverpool

Look up your next clue at The Chinatown Gate to unlock the next part of the story and give you the correct directions.

5 minutes Admission Ticket Free

Wolstenholme Square

You will be given a new clue to solve the challenge that awaits you at Wolstenholme Square. You can stop for as long as you like and continue exploring at your own pace.

5 minutes Admission Ticket Free

The Bluecoat

Receive your next clue. You can stop for as long as you like and continue exploring at your own pace.

5 minutes Admission Ticket Free

The Cavern Wall of Fame

Enjoy the view and continue exploring at your own pace.

5 minutes Admission Ticket Free

Beetham Plaza

Explore at your own pace while admiring the buildings around you.

5 minutes Admission Ticket Free

Oriel Chambers

To solve the challenge that awaits you at Oriel Chambers you will be given the next clue.

5 minutes Admission Ticket Free

Liverpool Town Hall

You will finish at Liverpool Town Hall. Here is where both the story and the city exploration games end.

5 minutes Admission Ticket Free

Show 10 more stops

Additional Info

Confirmation is instant and will be received at time of booking
Service animals allowed
Public transportation options are available nearby

Suitable for all physical fitness levels
Infants and small children can ride in a pram or stroller

Frequently Asked Questions (7)

Q: What is the cancellation policy for the Secrets of Liverpool: Exploration Game and Tour?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (GMT). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We're here to help.
Activity code: C-107194P273

Traveler Photos

Reviews

5.00

2 reviews

Average 5.00 out of 5 stars based on 2 traveler reviews collected by City Balloon Tours and partner sites such as Cool Destinations and TripAdvisor

5 stars

2

4 stars

0

3 stars

0

2 stars

0

1 star

0

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Last Minute Availability

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The answers provided below were previously given in response to questions from City Balloon Tours customers.

Q: What is the cancellation policy for the Secrets of Liverpool: Exploration Game and Tour?

A:

You can cancel up to 24 hours in advance of the tour for a full refund.

For a full refund, you must cancel at least 24 hours before the tour start time.
If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the tour start time will not be accepted.
Cut-off times are based on the tour local time (GMT).

Apr 2025

Q: What's included in the price?

A:

The following is included:

24/7 customer support.
A city exploration game available on your phone (app). (Questo app).

The following is NOT included:

Entry tickets to attractions (not needed to complete the tour).
A tour guide.

Apr 2025

Q: What is the minimum age for this tour?

A:

The minimum age to participate is 1..

Apr 2025

Q: My date is not available in the calendar, I am just checking to see if it is available?

A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025

Q: Is this an accessible tour?

A:

Accessibility information for the Secrets of Liverpool: Exploration Game and Tour is as follows:

Service animals allowed
Public transportation options are available nearby
Suitable for all physical fitness levels

Apr 2025

Q: Where is the meeting point for this activity?

A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Secrets of Liverpool: Exploration Game and Tour will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Mar 2024

Q: How long does a refund take to reach my card, and can I get it faster?

A:

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.

Oct 2026

Rewards

Rewards is a loyalty program operated by City Balloon Tours. Rewards may be earned by any eligible person holding a City Balloon Tours account, subject to the City Balloon Tours customer Terms of Use.
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Earning rewards

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Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
Earned rewards will be available to redeem once they are no longer in a pending state.
For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

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Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you switch them off at checkout. Bookings made using rewards are subject to the standard City Balloon Tours customer Terms of Use.
You will not be able to redeem only a portion of your available rewards at checkout. It is only possible to redeem all or none of your available rewards.
There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
Rewards are non-transferable and cannot be redeemed for cash.
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Cancellation Policies

City Balloon Tours uses three different cancellation policies, depending on your specific Tour or Activity. Please be sure to verify which one applies to your chosen experience before confirming your Booking.

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Standard Cancellation Policy — A majority of our activity cancellations are free up to 24 hours before the activity commencement time (based on the local time of the activity).

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Non-Standard Cancellation Policy — A minority of Goods or Services have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

Cancelling Your Reservation

To cancel your Reservation you must contact City Balloon Tours as soon as possible.

Cancellation Due To Bad Weather
If your Activity Operator must cancel due to bad weather and cannot accommodate you on another day, you will be issued a refund. Please be aware before issuing a refund, City Balloon Tours will confirm if this is the case. Please note, this is only a valid reason if the Tour Operator cancels the tour.

If Tour Operator Cancels Tour or Excursion
If, for some reason, a Tour Operator cancels and cannot accommodate you on another day or at another time, you will be offered a refund and the option to take the trip. In the event of cancellation due to bad weather, City Balloon Tours will confirm this before authorizing a refund.

Refunds

No refunds are available once an Experience has commenced, or for any package components that have started to be utilized.
- If your Experience materially differed from its description, please contact us within 7 days. We investigate every report and, where warranted, will provide an appropriate remedy.
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Approved refunds will be issued to your original method of payment within thirty (30 days) from the date of the approval.

Adjusting Your Reservation

Contact our office directly to make any adjustments to your reservations. If you call and reach voicemail, please leave a message including time, date, number of guests attending, and the name of the Tour or Excursion.
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Customer Responsibility

Showing Up Late
If you or a member of your party shows up late and are consequently not able to participate you will still be responsible for the full amount of the Tour, Activity, or Excursion.

No Shows
If you, or a member of your party, do not show up for your Tour, Activity, or Excursion you will be responsible for the full amount of reservation.

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Arrangements set forth in Your Booking are made solely for the convenience of the Ticket Holder and are at Ticket Holder’s risk. The Providers of such Services are independent contractors and are not acting as agents or representatives of City Balloon Tours, or their respective affiliates or subsidiaries. In no event shall City Balloon Tours be liable for any accident or harm to Ticket Holders, which occurs as a result of any acts, omissions, or negligence of any independent contractors.

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Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.