Prívate Transfer: Cancun Airport to Cancun, Playa or Tulum
Overview
Private & Personalized – This is a 100% private transfer, meaning the vehicle is reserved only for you and your group. No waiting, no shared rides, no unnecessary stops.
Flight Tracking & Flexible Timing – We track your flight in real time and adjust for delays, so your driver is always there when you land.
Professional, Friendly Drivers – Our drivers are not only licensed and bilingual, but also passionate about offering a warm welcome to Mexico.
Spacious, Comfortable Vans – Travel in modern, air-conditioned vans that accommodate up to 18 passengers — ideal for families, friends, or groups.
Transparent Pricing – No hidden fees, no surprise charges. Everything is included in the price you see.
Local Expertise – Need tips on where to eat or what to do? Our team is happy to offer suggestions tailored to your destination.
What's Included
- Flight tracking to ensure timely pick up, even if your flight is delayed or early
- Personalized airport reception with a sign displaying your name
- 24/7 customer service support via WhatsApp or phone
- Private transportation exclusively for your group
- Bilingual driver (English/Spanish), professional and courteous
- No hidden fees or surprise charges
- WiFi on board
- Gratuities (optional)
Meeting and Pickup
Your driver will meet you right outside the terminal, in the “Pre-booked Transportation Services” area, holding a sign with your name. We track your flight in real time and adjust pickup time in case of delays or early arrival.
What To Expect
1. Booking Confirmation
Once you book your private transfer, you will receive an instant confirmation by email. Please make sure to include your flight number, airline, arrival time, and hotel or Airbnb address in Cancun or Riviera Maya.
2. Pre-Arrival Contact (Optional)
Our customer support team is available 24/7. If you have any last-minute changes, feel free to contact us. We also monitor your flight in real time to adjust for any delays.
3. Arrival at Cancun Airport
After you exit customs, a uniformed driver will be waiting for you at the designated meeting point with a sign displaying your name. You’ll never need to look for a taxi or shuttle desk.
4. Luggage Assistance and Boarding
Your driver will assist with your luggage and walk you to your private van parked just outside the terminal. The van is air-conditioned, clean, and reserved exclusively for your group.
5. Comfortable Ride to Your Destination
Enjoy a safe and smooth ride directly to your hotel or Airbnb in Cancun or Riviera Maya. Cold bottled water is provided, and your driver can answer any local questions along the way.
6. Arrival at Your Hotel
Your driver will drop you off directly at your accommodation's main entrance. If you booked a round-trip, we will confirm your return pickup details at this point, or via message the day before departure.
Additional Info
- Confirmation is instant and will be received at time of booking
- Service animals allowed
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Specialized infant seats are available
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Prívate Transfer: Cancun Airport to Cancun, Playa or Tulum?
Cancellation Policy
Still have questions?
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Activity code: C-362557P1
Traveler Photos
Reviews
Average 4.82 out of 5 stars based on 141 traveler reviews collected by City Balloon Tours and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from City Balloon Tours customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Flight tracking to ensure timely pick up, even if your flight is delayed or early.
- Personalized airport reception with a sign displaying your name.
- 24/7 customer service support via WhatsApp or phone.
- Private transportation exclusively for your group.
- Bilingual driver (English/Spanish), professional and courteous.
- No hidden fees or surprise charges.
- WiFi on board.
- Gratuities (optional).
There is no minimum age for this tour, so bring your wee one along for an adventure..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Prívate Transfer: Cancun Airport to Cancun, Playa or Tulum is as follows:
- Service animals allowed
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Prívate Transfer: Cancun Airport to Cancun, Playa or Tulum will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Flight tracking to ensure timely pick up, even if your flight is delayed or early
- Personalized airport reception with a sign displaying your name
- 24/7 customer service support via WhatsApp or phone
- Private transportation exclusively for your group
- Bilingual driver (English/Spanish), professional and courteous
- No hidden fees or surprise charges
- WiFi on board
- Gratuities (optional)
Additional Info
- Confirmation is instant and will be received at time of booking
- Service animals allowed
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Specialized infant seats are available
