Cancun Whale Shark Encounter from Cancun
Overview
Come join us in this once in a lifetime experience and live the most incredible adventure swimming beside this ocean’s gentle giants, your encounter will be supervised by our very experienced guides not to mention you’ll be wearing our snorkeling gear certified by National Geographic Snorkeler.
We start the adventure picking you up from any hotel in Cancun, Riviera Maya or Playa del Carmen to take you to our new private marina in Punta Sam in Cancun. After a light breakfast we board and head to the Whale Shark protected area where, after finding them, we will start the dives, 2 to 3 per person, always in couples and with our certified guide. After the dives it is not over, before we head back to our marina we will visit beautiful Playa Norte beach in Isla Mujeres where you will have an hour to relax and enjoy the best ceviche prepared by our crew!
Then we go back to our marina in Cancun where our a/c vans will take you back to your hotel or condo.
What's Included
- Meeting point pickup for vacation rentals
- Hotel pickup and drop-off from most Cancun hotels
- Light breakfast and sterilized snorkeling gear
- Bottled water and soft drinks
- Visit to Playa Norte beach in Isla Mujeres
- Fish ceviche & snacks
- Professional and certified bilingual guide
- Dock fee and Marine Park Federal Tax
Meeting and Pickup
Included with the option “Tour from Cancun”.
We will confirm the exact pickup time and location on the day before the activity.
For the option “Tour from the Marina”.
77420 Punta Sam
Quintana Roo, Mexico
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
This activity ends back at the meeting point.
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
What To Expect
Book Online
Safe & secure Easy breezy Hassle‑free
Playa Norte
50 minutes Admission Ticket Free
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Travelers should have at least a moderate level of physical fitness
- Infants and small children can ride in a pram or stroller
- Children must be accompanied by an adult
- Dress code casual, don't forget your swimsuit!
- Operated by a bilingual guide
- Vegetarian option is available, please advise at time of booking if required
- Pregnant women are not allowed for safety reasons and as per federal regulations.
- Even though the probability of seeing whale sharks is very high, we cannot guarantee sightings.
- This tour/activity will have a maximum of 20 travelers
Frequently Asked Questions (9)
Q: Will I get seasick on Cancun Whale Shark Encounter from Cancun?
Cancellation Policy
Still have questions?
We're here to help.
Activity code: C-70244P7
Traveler Photos
Reviews
Average 4.81 out of 5 stars based on 143 traveler reviews collected by City Balloon Tours and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (9)
The answers provided below were previously given in response to questions from City Balloon Tours customers.
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If you have any doubts about becoming seasick on the water, we recommend taking a Dramamine® Motion Sickness Relief tablet the night before your trip. Some people recommend taking it the night before your cruise and then again that morning so you will not feel so drowsy.
Feb 2023- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Meeting point pickup for vacation rentals.
- Hotel pickup and drop-off from most Cancun hotels.
- Light breakfast and sterilized snorkeling gear.
- Bottled water and soft drinks.
- Visit to Playa Norte beach in Isla Mujeres.
- Fish ceviche & snacks.
- Professional and certified bilingual guide.
- Dock fee and Marine Park Federal Tax.
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025The minimum age to participate is 5. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Cancun Whale Shark Encounter from Cancun is as follows:
- Wheelchair accessible
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Travelers should have at least a moderate level of physical fitness
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Cancun Whale Shark Encounter from Cancun will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Meeting point pickup for vacation rentals
- Hotel pickup and drop-off from most Cancun hotels
- Light breakfast and sterilized snorkeling gear
- Bottled water and soft drinks
- Visit to Playa Norte beach in Isla Mujeres
- Fish ceviche & snacks
- Professional and certified bilingual guide
- Dock fee and Marine Park Federal Tax
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Travelers should have at least a moderate level of physical fitness
- Infants and small children can ride in a pram or stroller
- Children must be accompanied by an adult
- Dress code casual, don't forget your swimsuit!
- Operated by a bilingual guide
- Vegetarian option is available, please advise at time of booking if required
- Pregnant women are not allowed for safety reasons and as per federal regulations.
- Even though the probability of seeing whale sharks is very high, we cannot guarantee sightings.
- This tour/activity will have a maximum of 20 travelers
