Cancun Airport-Hotel Shuttle Transportation
Overview
Save a little extra money sharing your transportation but enjoy the A+ service that any of our transportation services have!
Our vehicles are late model, air conditioned, comfortable, safe and driven only by professionally certified drivers.
We consistently set the new standard for excellence featuring unparalleled vehicle quality and innovative added values for our Cancún transport passengers. We offer staff at the airport to meet and greet you at any flight; we work 365 days a year, 24/7.
What's Included
- Hotel drop-off
- Meet and greet at the airport.
- One-way shared transfer
- Driver/guide
- Food and drinks, unless specified
- Gratuities
- Hotel pickup
Meeting and Pickup
The terminal where you arrive will depend on the airline you are flying with. Once you have collected your luggage, please make your way to the “Tour Operators” area.There, you’ll be warmly greeted by one of our Mexico Travel Solutions representatives, who will be wearing a white and pink polo shirt with a colorful flower logo on the right side and holding a sign with our company name.To make it easier for you to find us, here’s where our team will be waiting:Terminal 3: Platforms 51 to 54Terminal 2 Nacional: Platform 53Terminal Inter 2: In front of the Grab & Go CaféTerminal 4: Platforms 50 and 26When you meet our representative, please present your confirmation voucher or photo ID for verification.We look forward to welcoming you and making sure your journey continues smoothly!
What To Expect
Book your one-way trip transfer between the airport and your Cancun-area hotel and enjoy a stress-free way to start and end your vacation! This is a shared shuttle service, each passenger is allowed one carry-on suitcase and one checked suitcase weighing up to 25 kg.
When making a booking for this trip, you will need to advise your flight details and your hotel details. Your transfer will be confirmed within 24 hours of booking, and you will be provided with a travel voucher to present to the driver. It's that easy!
Once you arrive at cancun, clear customs and please proceed to the exit of the building. You will pass through the timeshare, car rental, and taxi area. Please avoid the exit marked "Family and Friends" and take the exit to the designated "Tour Operators" area. Look for our airport representative, who will be waiting for you with a distinctive Mexico Travel Solutions sign. Our staff will be easily identifiable with a white shirt, pink collar and sleeves, MTS logo on the upper left side, multicolored MTS flower on the right side of the waist, and navy blue pants. Our representative will warmly welcome you and guide you to the assigned unit. Please note that the unit has a waiting time of 20 to 60 minutes to coordinate with the remaining passengers.
Airport transfers are available between Cancún International Airport and:
Zone 1- Cancun,
Zone 2- Playa del Carmen,
Zone 4- Puerto Juarez y Costa Mujeres,
Zone 6- Puerto Morelos,
Note: click on the 'view additional info' below to ensure you are selecting the correct hotel zone
Additional Info
- Confirmation is instant and will be received at time of booking
- Service animals allowed
- No rectrictions, anyone can participate.
- Suitable for all physical fitness levels
- Infants are required to sit on an adult’s lap
- All clients with 5 years of age or older will have to pay full price. Clients with 4 years old or younger have free service except if they need a sit in the vehicle, in that case a full price its going to be charged.
- Unfortunately, we do not allow pets or animal service in shared service. Please, book a private service and let us know before your arrival date to do the proper arrangements.
- Zone 1 – Cancun: Hotel Zone and Cancun downtown (including Hostel, Hotel and Airbnb)
- Zone 2 – Playa del Carmen: Hotels and Playa del Carmen downtown (including Hostel and Airbnb)
- Zone 4 – Puerto Juarez y Costa Mujeres: All Ritmo Cancun, Amara Cancun Beachfront, Atelier Playa Mujeres, Beloved Playa Mujeres, Catalonia Costa Mujeres All Suites Spa - All Inclusive, Dreams Playa Mujeres, Estudio Playa Mujeres, Excellence Playa Mujeres, Finest Playa Mujeres by The Excellence Collection - All Inclusive, Garza Blanca Cancun, Grand Palladium Costa Mujeres Resort Spa, Hacienda Del Mar, Ikarus Kyte, Majestic Elegance Costa Mujeres- All Inclusive, Muelle Pto. Juarez-ultramar, Paradisus Playa Mujeres, Planet Hollywood Adult Scene Cancun, an Autograph Collection All Inclusive Resort - Adults Only, Riu Dunamar, Riu Latino, Riu Palace Costa Mujeres-All Inclusive, Secrets Playa Mujeres, Trs Coral Hotel Playa Mujeres, Villa Del Palmar Cancun
- Zone 6 – Puerto Morelos: Acamaya Reef Cabanas Beach, Azul Beach By Karisma, Azul By Encanto, Azul Sensatori, Breathless Riviera Cancun Resort Spa - Adults Only - All Inclusive, Casa Palma Pto. Morelos, Casa Palma Real (pto. Morelos), Casa Shiva Pto. Morelos, Casa Wagner Pto. Morelos, Corales Suites Pto. Morelos, Desire Pearl Resort Riviera Maya, Desire Resort And Spa, Dom. Particular Puerto Morelos, Dreams Jade Resort Spa - Inclusive, Dreams Natura, Dreams Riviera Cancun Resort And Spa, Dreams Sapphire Resort Spa - All Inclusive, Excellence Riviera Cancun - Adults Only All Inclusive, Golf Moon Palace, Grand Residences Riviera Cancun, Hacienda Morelos Pt. Morelos, Haven Riviera Cancun, Hideaway at Royalton Riviera Cancun, an Autograph Collection All Inclusive Resort - Adults Only, Hilton Cancún All Inclusive, Hotel Amar Inn Pto. Morelos, Hotel Arena Beach Club Pto. Morelos, Hotel Casa Jardin Pto. Morelos, Hotel El Moro Pto. Morelos, Hotel Gota De Sal, Hotel Marina El Cid, Hotel Ojo De Agua Pto. Morelos, Hotel Posada Amor Pto. Morelos, Hotel The Mangles Suites (pto. Morelos), Hyatt Ziva Riviera Cancun, Las Casitas Pto. Morelos, Las Iguanas Condos Pto. Morelos, Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma, Moon Palace Grand, Moon Palace Nizuc, Moon Palace Sunrise, Nickelodeon Riviera Maya, Ocean Coral Turquesa,Posada El Moro, Royalton Riviera Cancun, an Autograph Collection All-Inclusive Resort Casino, Secrets Riviera Cancun, Secrets Silversands Riviera Cancun, Sensira Resort Spa Riviera Maya, The Fives Oceanfront Pto Mor, Velas Condos Pto. Morelos, Ventus At Marina El Cid, Zoetry Paraiso de La Bonita Riviera Maya - All Inclusive.
- Please note that the unit has a waiting time of 20 to 60 minutes to coordinate with the remaining passengers.
- If you have specific needs or are traveling with pets or service animals, please consider booking private transportation to ensure the safety and comfort of all passengers. Let us know your requirements before your arrival so we can make the necessary arrangements.
- This tour/activity will have a maximum of 999 travelers
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Cancun Airport-Hotel Shuttle Transportation?
Cancellation Policy
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Activity code: C-63786P2
Traveler Photos
Reviews
Average 3.98 out of 5 stars based on 322 traveler reviews collected by City Balloon Tours and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from City Balloon Tours customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Hotel drop-off.
- Meet and greet at the airport.
- One-way shared transfer.
- Driver/guide.
- Food and drinks, unless specified.
- Gratuities.
- Hotel pickup.
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Cancun Airport-Hotel Shuttle Transportation is as follows:
- Service animals allowed
- No rectrictions, anyone can participate.
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Cancun Airport-Hotel Shuttle Transportation will be included in your confirmation email from City Balloon Tours. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Hotel drop-off
- Meet and greet at the airport.
- One-way shared transfer
- Driver/guide
- Food and drinks, unless specified
- Gratuities
- Hotel pickup
Additional Info
- Confirmation is instant and will be received at time of booking
- Service animals allowed
- No rectrictions, anyone can participate.
- Suitable for all physical fitness levels
- Infants are required to sit on an adult’s lap
- All clients with 5 years of age or older will have to pay full price. Clients with 4 years old or younger have free service except if they need a sit in the vehicle, in that case a full price its going to be charged.
- Unfortunately, we do not allow pets or animal service in shared service. Please, book a private service and let us know before your arrival date to do the proper arrangements.
- Zone 1 – Cancun: Hotel Zone and Cancun downtown (including Hostel, Hotel and Airbnb)
- Zone 2 – Playa del Carmen: Hotels and Playa del Carmen downtown (including Hostel and Airbnb)
- Zone 4 – Puerto Juarez y Costa Mujeres: All Ritmo Cancun, Amara Cancun Beachfront, Atelier Playa Mujeres, Beloved Playa Mujeres, Catalonia Costa Mujeres All Suites Spa - All Inclusive, Dreams Playa Mujeres, Estudio Playa Mujeres, Excellence Playa Mujeres, Finest Playa Mujeres by The Excellence Collection - All Inclusive, Garza Blanca Cancun, Grand Palladium Costa Mujeres Resort Spa, Hacienda Del Mar, Ikarus Kyte, Majestic Elegance Costa Mujeres- All Inclusive, Muelle Pto. Juarez-ultramar, Paradisus Playa Mujeres, Planet Hollywood Adult Scene Cancun, an Autograph Collection All Inclusive Resort - Adults Only, Riu Dunamar, Riu Latino, Riu Palace Costa Mujeres-All Inclusive, Secrets Playa Mujeres, Trs Coral Hotel Playa Mujeres, Villa Del Palmar Cancun
- Zone 6 – Puerto Morelos: Acamaya Reef Cabanas Beach, Azul Beach By Karisma, Azul By Encanto, Azul Sensatori, Breathless Riviera Cancun Resort Spa - Adults Only - All Inclusive, Casa Palma Pto. Morelos, Casa Palma Real (pto. Morelos), Casa Shiva Pto. Morelos, Casa Wagner Pto. Morelos, Corales Suites Pto. Morelos, Desire Pearl Resort Riviera Maya, Desire Resort And Spa, Dom. Particular Puerto Morelos, Dreams Jade Resort Spa - Inclusive, Dreams Natura, Dreams Riviera Cancun Resort And Spa, Dreams Sapphire Resort Spa - All Inclusive, Excellence Riviera Cancun - Adults Only All Inclusive, Golf Moon Palace, Grand Residences Riviera Cancun, Hacienda Morelos Pt. Morelos, Haven Riviera Cancun, Hideaway at Royalton Riviera Cancun, an Autograph Collection All Inclusive Resort - Adults Only, Hilton Cancún All Inclusive, Hotel Amar Inn Pto. Morelos, Hotel Arena Beach Club Pto. Morelos, Hotel Casa Jardin Pto. Morelos, Hotel El Moro Pto. Morelos, Hotel Gota De Sal, Hotel Marina El Cid, Hotel Ojo De Agua Pto. Morelos, Hotel Posada Amor Pto. Morelos, Hotel The Mangles Suites (pto. Morelos), Hyatt Ziva Riviera Cancun, Las Casitas Pto. Morelos, Las Iguanas Condos Pto. Morelos, Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma, Moon Palace Grand, Moon Palace Nizuc, Moon Palace Sunrise, Nickelodeon Riviera Maya, Ocean Coral Turquesa,Posada El Moro, Royalton Riviera Cancun, an Autograph Collection All-Inclusive Resort Casino, Secrets Riviera Cancun, Secrets Silversands Riviera Cancun, Sensira Resort Spa Riviera Maya, The Fives Oceanfront Pto Mor, Velas Condos Pto. Morelos, Ventus At Marina El Cid, Zoetry Paraiso de La Bonita Riviera Maya - All Inclusive.
- Please note that the unit has a waiting time of 20 to 60 minutes to coordinate with the remaining passengers.
- If you have specific needs or are traveling with pets or service animals, please consider booking private transportation to ensure the safety and comfort of all passengers. Let us know your requirements before your arrival so we can make the necessary arrangements.
- This tour/activity will have a maximum of 999 travelers
